No Call logging on reporting

[Tom Regan]

Hi,
I have a customer and they havent got Call logs under reporting. I have checked the features at each level and it says that it is included but it just isnt showing.

 

[Alphabetic]

Does the extension have the correct permissions for reporting - Are they either group owner or system owner?

 

[Alejandro_3CX]

Hi @Tom Regan Check this by logging as system owner in the management console.

Also from the pbx management console click on refresh license key, proceed to delete the browser cache and cookies, give it a try using chrome or edge.

Reports are shown to system owner, group owner.

 

[drewt]

I also have no call reporting in at least 6 V18 instances on lightsail, they all pop up

(500)
""Etc/Unknown" was not found.""


EDIT: My issue was a browser issue. Problem solved.