No calls on Android app

[Kurt01]

My 3cx android app is no longer receiving calls. The app rings once and then you either reach the voicemail or the notification. There are currently no available employees in the queue. I've tried everything but nothing seems to help. Can someone here help me please?

 

[ChrisC_3CX]

Just so that we first get a better understanding of your setup, please provide the information mentioned in this post:
https://www.3cx.com/community/threads/every-new-post-must-contain

Also, let us know:
• if this is happening for all android apps used on this 3CX Instance.
• if the android device is remote or local to the 3CX PBX.
• if switching the android device from WiFi to LTE makes a difference.

 

[ChrisC_3CX]

@Kurt01,

In addition to my previous reply, please also let us know how the Call Queue is configured.

• Polling Strategy
• Ring Time
• Maximum Queue Wait Time

Also, make sure that the agent is not explicitly logged out of the Queue. First check if it is Globally logged in by accessing the Management Console, navigate to Extensions and select the extension in question. Click on "Status" above, and check if it is logged in where it says "Queue Status". To check if it is explicitly logged in, access the 3CX Web Client using the extension which is experiencing the issue, navigate to "Switchboard", select the Queue in question and check the Q button on the right-hand side. Make sure it is light blue and not grey. It should look like this:

 

[Kurt01]

There is no call cue installed. that is the strangest

 

[NickD_3CX]

Hi Kurt, this is indeed very strange.
I think maybe it would be a good idea to speak with a 3CX Partner to help you set up the system and figure this out.