No HOLD event on CTI

[AspireCCT]

Hello All,

We have implemented CTI using the 3CX VOIP Tools Relay API, version 16.

We are using the Active Connection section, and the GetAllActiveConnectionsEverywhere Method.

It seems that when a phoneset is placed on HOLD, no event arrives from the API, even though the documentation includes such an event. The documentation says we should receive either status 4 (hold) or 5 (held) - the status remains 3 (connected).

Please find attached a PCAP from our lab PBX.

Thanks,

Micha.

 

[VoIPTools]

I encourage you to ask these questions at our website rather than on the 3CX forums. However, in answer to your question, we listen to ALL events generated by the 3CX Call Control API. Unfortunately, when a caller is placed on hold, we don't get an event so we can't pass it along via our API.