No Inbound Call Ring Tone Audio on Web Client (Chrome)

[michael84]

Hi Guys,

We are having an issue with the Chrome Web Client extension, when an inbound call comes in the Web Client doesn't alert the user to an incoming call as there is no audio. So you literally need to see the pop-up to notice you have a call.

Anyone else experiencing this? or know of a fix or work around?

We run Clients PBX via Amazon Lightsail.

Regards,

Michael

 

[Constantinos Constantinou]

Hello @michael84 ,

Please check the configuration on the Chrome Extension Settings page > ringer device.

On Web Client (Not the Chrome Extension) do you get the ringer alert?

 

[michael84]

Hi @Constantinos Constantinou,

Yes the audio settings are set, as per my screenshot. All audio is fine for the PC, except no calling tone on inbound calls. Our internal system is the same and a client of ours at two different sites is experiencing the same problem.

 

[Constantinos Constantinou]

Can you please disable the chrome extension, refresh the Web Client, and try to make a call to that extension? I would like to see if the ringer tone is played on Web Client.

Thank you.

 

[michael84]

Hi @Constantinos Constantinou,

Yes tried that and still no resolution.

Kindest regards,

Michael

 

[Constantinos Constantinou]

So you do not have audio neither on WebClient ?