No Incoming Calls after Upgrading to v8

[jas07]

Hi,

Since upgrading from V7.1 to v8 my incoming calls no longer work, the VOIP Providers have registered and ive got the 'green light' however no matter where i route the call it does nothing with it.
The caller just hears a few beeps and the call disconnects, theres nothing in the logs about the incoming call either.

Im at a total loss here, any ideas anyone?

Thanks
Jason

 

[KerryG]

Call your provider and ask them what they are seeing.

 

[jas07]

According to there panel we're logged in and everything should be fine.

Ive downgraded back to v7.1 and incoming calls work fine again so there must be something in v8 which is breaking this? Is there anything i should have changed?

 

[KerryG]

Again, I would call your provider and ask them what they are seeing from their side, this would be very useful information to provide to 3CX to help them see what changed.

 

[MP_Swede]

I have the same problem that I don't get any incoming calls, when I try to call my external number I get a busy toon and nothing in the log on the server?

What am I doing wrong?

 

[leejor]

You could try running a program like Wireshark and look at the packets on the network before it hits 3CX. If there is nothing in the 3Cx logs then it doesn't sound like it's 3Cx that is actually rejecting the call, perhaps just not responding to it because it isn't seeing anything being presented.