No incoming line on Linksys SPA-3102

[Tom]

Hello,

I have configured an SPA-3102 according to the user manual.
I am able to make outbound calls without any problems.
Incoming calls however don't work.

I can see the following in the Server Activity Log:
21:49:31.242 [CM102001]: Authentication failed for SipReq: INVITE <[email protected] tid=-4f432ca3 cseq=INVITE [email protected]:5062 / 102 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
21:49:31.242 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
INVITE sip:%[email protected] SIP/2.0
Via: SIP/2.0/UDP 192.168.100.29:5062;branch=z9hG4bK-4f432ca3
Max-Forwards: 70
Contact: "SPA_3102"<sip:[email protected]:5062>
To: <sip:%[email protected]>
From: "SPA_3102"<sip:[email protected]>;tag=cebfb2d5d94016fbo1
Call-ID: [email protected]
CSeq: 102 INVITE
Expires: 240
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER
Proxy-Authorization: Digest username="10001",realm="3CXPhoneSystem",nonce="414d535c0160145b76:a8a92a3aa6443f4575966ed95e09a6bc",uri="sip:<[email protected]",algorithm=MD5,response="bbc5d95f2b78c40fb936bc46028cd1f2"
Supported: x-sipura, replaces
User-Agent: Linksys/SPA3102-5.1.10(GW)
Content-Length: 0
Remote-Party-ID: SPA_3102 <sip:[email protected]>;screen=yes;party=calling

21:49:31.242 [CM302002]: Authentication failed due to unidentified source of: SipReq: INVITE <[email protected] tid=-4f432ca3 cseq=INVITE [email protected]:5062 / 102 from(wire)
21:49:31.132 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
INVITE sip:%[email protected] SIP/2.0
Via: SIP/2.0/UDP 192.168.100.29:5062;branch=z9hG4bK-3f56b78b
Max-Forwards: 70
Contact: "SPA_3102"<sip:[email protected]:5062>
To: <sip:%[email protected]>
From: "SPA_3102"<sip:[email protected]>;tag=cebfb2d5d94016fbo1
Call-ID: [email protected]
CSeq: 101 INVITE
Expires: 240
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER
Supported: x-sipura, replaces
User-Agent: Linksys/SPA3102-5.1.10(GW)
Content-Length: 0
Remote-Party-ID: SPA_3102 <sip:[email protected]>;screen=yes;party=calling

21:49:31.117 [CM302001]: Authorization system can not identify source of: SipReq: INVITE <[email protected] tid=-3f56b78b cseq=INVITE [email protected]:5062 / 101 from(wire)

Can someone help me with this please?
Thanks,
Tom

 

[leejor]

1:49:31.242 [CM102001]: Authentication failed for SipReq: INVITE <[email protected] tid=-4f432ca3 cseq=INVITE [email protected]:5062 / 102 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings

Well, this line sort of says that you'd better double check your settings, one end doesn't match the other.

 

[Tom]

I've checked the authentication id and password a couple of times and they are exactly as entered in 3cx. Furthermore I see that the line is successfully registered and I'm able to make outbound calls over that extension.

Any more ideas?

Thanks,
Tom

 

[leejor]

Furthermore I see that the line is successfully registered and I'm able to make outbound calls over that extension.

It might be registering but when you go to place a call it doesn't seem too be happy.
What outbound calls can you make? Over the 3102, or you just mean from extension to extension?

This is from the 3CX SPA-3102 setup page:

The Subscriber Information section represents the PSTN line connected to the gateway. Configure the line as follows:
a. The "Display Name" should have a name assigned to it. Choose a display name that will not match a possible number; it also must NOT be blank. If this field is blank, or matches the caller’s number, the device will operate in 2-stage dialing mode. Choosing an alphanumeric Display name is a safe choice. E.g.: "SPA-3102" or "Outside Line".
b. In the "User ID" field, enter a name for the line.
c. Set the "Use Auth ID" field to "yes".
d. In the "Authentication ID" and "Password" fields, enter the ID and Password that you entered for the line in the 3CX Phone System Management Console. These fields must match the ID and password set for the line in the 3CX Phone System Management Console.

 

[Tom]

Thanks for the replies.

I am able to make outbound calls over the spa-3102.

The display name is spa-3102, the user id and authentication id are both 10001, and the pwd is correctly entered.

Any more ideas?

Thanks

 

[leejor]

Did you change the port number for the FXO port on the 3102 from the default of 5061 to the 3CX setting of 5062?

 

[Tom]

yes, I did.

 

[SY]

Source identification rules.

INVITE sip:%3C10001@192.168.100.20 SIP/2.0
Via: SIP/2.0/UDP 192.168.100.29:5062;branch=z9hG4bK-4f432ca3
Max-Forwards: 70
Contact: "SPA_3102"<sip:[email protected]:5062>
To: <sip:%3C10001@192.168.100.20>
From: "SPA_3102"<sip:[email protected]>;tag=cebfb2d5d94016fbo1
Call-ID: [email protected]
CSeq: 102 INVITE
Expires: 240
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER
Proxy-Authorization: Digest username="10001",realm="3CXPhoneSystem",nonce="414d535c0160145b76:a8a92a3aa6443f4575966ed95e09a6bc",uri="sip:<[email protected]",algorithm=MD5,response="bbc5d95f2b78c40fb936bc46028cd1f2"
Supported: x-sipura, replaces
User-Agent: Linksys/SPA3102-5.1.10(GW)
Content-Length: 0
Remote-Party-ID: SPA_3102 <sip:[email protected]>;screen=yes;party=calling

The destination is specified as "<10001". Is it correct?

 

[Tom]

That is correct,I registered the spa-3102 as 10001. there is also a voip line registered under 10000.

 

[SY]

That is correct,I registered the spa-3102 as 10001. there is also a voip line registered under 10000.

No, there is <10001!

INVITE sip:%3C[email protected] SIP/2.0

 

[leejor]

Is it datafilled exactly as (S0<:10001>) in the 3102 dialplan? < in hex is 3c so the : is probably missing in your datafill, it can be the tiniest error...

 

[Tom]

Dial plan 8 was set to (S0<:10001>)

I have now re-flashed the SPA-3102, reset to factory defaults, re-entered all settings again and now it works.
Probably the device got stuck somewhere...

Everyone thanks for the help!

Tom

 

[paperboy]

I know this is an old thread, but I had the same (or at least a similar) problem, which after a lot of hair tearing I seem to have solved. The 3cx guide seems to have two errors and I thought it worth posting here

First (picked up elsewhere) PSTN Caller ID should be blank, not "*".

Second, set "PSTN CID For VoIP CID" to No. 3CX was trying to authenticate against the PSTN caller ID rather than against the gateway id. This change enabled the call to go through, although we have now lost the caller id. Not sure how to get that back, but at least its working.

It's a great pity 3cx haven't updated their guide as it would save newcomers like me a huge amount of time!

Steve.

 

[leejor]

First (picked up elsewhere) PSTN Caller ID should be blank, not "*".

Second, set "PSTN CID For VoIP CID" to No. 3CX was trying to authenticate against the PSTN caller ID rather than against the gateway id. This change enabled the call to go through, although we have now lost the caller id. Not sure how to get that back, but at least its working.

I agree with your first point, and a while back asked 3CX to make a note in the set-up guide regarding the *, as it was causing some grief. I've never used it myself.

I disagree with your second point. I have always set PSTN CID For VoIP CID, to Yes, and have never has any issues. Caller ID comes through fine. In fact, I'm not sure what caller ID has to do with authentication.

If setting to Yes, does not work for you (and I'm not sure where in the world you are located, or if that makes a difference), then you may want to review your other settings, something else is not right.

If you continue to have issues, post the PSTN tab (X out anything security sensitive), and we can go over the settings.

 

[erjavi]

My English is not very good, but I've resolved as follows:

In the spa3102 LINE1 tab the option "SIP Remote-Party-ID:" I've marked as NO

From that moment and I can make calls from the extension of the SPA3102 and gives no error INVITED.

Greetings.

 

[leejor]

My English is not very good, but I've resolved as follows:

In the spa3102 LINE1 tab the option "SIP Remote-Party-ID:" I've marked as NO

From that moment and I can make calls from the extension of the SPA3102 and gives no error INVITED.

This is to enable using the Remote Party ID header rather than the From Header.
The factory default for that setting is YES, and I've never had a reason to change it, so, I'm not sure what is happening in your case.
Is the line being used as a 3CX extension? Local, or remote?