No microphone access

[Rampje65]

Newly installed APP doesn't seem to have access to microphone.



System: macOS Mojave 10.14.4
3CX Client for Phone System: 16.0.0.0

 

[Netstyle]

We observe exactly the same problem and already submitted a ticket. Unfortunately 3CX is not yet able to reproduce and fix the problem.

In our opinion it seems to happen on new Mac Book Pro (2018 or newer) only, maybe because of the Apple T2 chip. On older hardware the problem cannot be observed. How about you?

Workaround: Launch the 3CXPhone from the Terminal. As a consequence the permission is granted to Terminal.app and the usage of the microphone works. Of course, this is no permanent workaround.

 

[schollmeier]

We also had the problem on Macbook Air Mid 2013.

Workaround:
Install 3CX Phone Client for Mac V15, start a call. Then you will be asked if 3cx is allowed to use your microphone. Then update the Client.
We had the same problem last week and reported it to 3cx.

http://downloads-global.3cx.com/downloads/3CXPhoneForMac15.dmg

 

[Netstyle]

Workaround:
Install 3CX Phone Client for Mac V15, start a call. Then you will be asked if 3cx is allowed to use your microphone. Then update the Client.
We had the same problem last week and reported it to 3cx.

http://downloads-global.3cx.com/downloads/3CXPhoneForMac15.dmg

Installing and authorizing the v15 3CXPhone before updating to v16 did the trick for us too. Thanks very much for the workaround, very appreciated!

 

[Rampje65]

We also had the problem on Macbook Air Mid 2013.

Workaround:
Install 3CX Phone Client for Mac V15, start a call. Then you will be asked if 3cx is allowed to use your microphone. Then update the Client.
We had the same problem last week and reported it to 3cx.

http://downloads-global.3cx.com/downloads/3CXPhoneForMac15.dmg

That worked for me. Thank you!