Can someone help how to figure this out.
If a call comes from a call queue, with prioritize hunt strategy, no one receive misscall , including mobile app, yealink t21pe2 , softphone desktop .
This is very important to be able to return a call back to customer.
On ring group it work fine, but the issue on ring group there is no option to add a "Play Intro Prompt" where it says please not that this call is being recorded. then the music on hold. also on ring group there are no queue announcement position.
My main issue is to have at least the Play intro prompt for my IVR, then queque announcement if possible.. but with misscall alert on the last phone that ring before it run to no answer. But i dont receive any misscall alert.
Also if someone call from the queue, i pick up, talked, and when i want to call back, i cannot see their number in history , i have to log in the 3cx management console to find the number in log.
Is there anything i am doing wrong? please help.
Thanks.
If a call comes from a call queue, with prioritize hunt strategy, no one receive misscall , including mobile app, yealink t21pe2 , softphone desktop .
This is very important to be able to return a call back to customer.
On ring group it work fine, but the issue on ring group there is no option to add a "Play Intro Prompt" where it says please not that this call is being recorded. then the music on hold. also on ring group there are no queue announcement position.
My main issue is to have at least the Play intro prompt for my IVR, then queque announcement if possible.. but with misscall alert on the last phone that ring before it run to no answer. But i dont receive any misscall alert.
Also if someone call from the queue, i pick up, talked, and when i want to call back, i cannot see their number in history , i have to log in the 3cx management console to find the number in log.
Is there anything i am doing wrong? please help.
Thanks.
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