No outbound calls possible

[hquint]

Hello,

i recently installed a 3CX pbx v14 on my system.
I use a Telekom sip trunk and a speedport router.

Incoming calls work fine. i just can't establish an outbound call.
The PBX doesn't even try to establish a connection. I'm pretty sure that the problem is that the caller is unknown because of the "sip:11@11" in the log but at the moment i have no idea where to fix that.

23-Feb-2016 14:08:55.075   Leg L:11.1[Unknown:] is terminated: Cause: BYE from PBX
23-Feb-2016 14:08:55.026   [CM502001]: Source info: From: "11"<sip:11@11>;tag=2f7be20b; To: <sip:0123456789@11>
23-Feb-2016 14:08:55.026   [CM503013]: Call(C:11): Incoming call rejected, caller is unknown; msg=Invite-IN Recv Req INVITE from 192.168.2.112:55974 tid=-524287-1---1191d4445b063979 Call-ID=79048MmJlN2I3NTdkNmY2YzY0NTg3YTkzOTA4NjM3YjFiMjc:
INVITE sip:0123456789@11 SIP/2.0
Via: SIP/2.0/UDP 192.168.2.112:55974;branch=z9hG4bK-524287-1---1191d4445b063979;rport=55974
Max-Forwards: 70
Contact: <sip:[email protected]:55974>
To: <sip:0123456789@11>
From: "11"<sip:11@11>;tag=2f7be20b
Call-ID: 79048MmJlN2I3NTdkNmY2YzY0NTg3YTkzOTA4NjM3YjFiMjc
CSeq: 2 INVITE
Allow: SUBSCRIBE, NOTIFY, INVITE, ACK, CANCEL, BYE, REFER, INFO, MESSAGE, OPTIONS
Content-Type: application/sdp
Proxy-Authorization: Digest username="11",realm="3CXPhoneSystem",nonce="414d535c0cdceae628:cf2bac60383aa13857f7ef3258825441",uri="sip:0123456789@11",response="1fef1c2cc17e6fdb501dbdf1778a75c5",algorithm=MD5
Supported: replaces
User-Agent: X-Lite release 4.9.2 stamp 79048
Content-Length: 336

v=0
o=- 13100706534660000 1 IN IP4 192.168.2.112
s=X-Lite release 4.9.2 stamp 79048
c=IN IP4 192.168.2.112
t=0 0
m=audio 51324 RTP/AVP 9 8 120 0 84 101
a=rtpmap:120 opus/48000/2
a=fmtp:120 useinbandfec=1; usedtx=1; maxaveragebitrate=64000
a=rtpmap:84 speex/16000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
23-Feb-2016 14:08:54.891   [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
Invite-UNK Recv Req INVITE from 192.168.2.112:55974 tid=-524287-1---80fb6b0215667c26 Call-ID=79048MmJlN2I3NTdkNmY2YzY0NTg3YTkzOTA4NjM3YjFiMjc:
INVITE sip:0123456789@11 SIP/2.0
Via: SIP/2.0/UDP 192.168.2.112:55974;branch=z9hG4bK-524287-1---80fb6b0215667c26;rport=55974
Max-Forwards: 70
Contact: <sip:[email protected]:55974>
To: <sip:0123456789@11>
From: "11"<sip:11@11>;tag=2f7be20b
Call-ID: 79048MmJlN2I3NTdkNmY2YzY0NTg3YTkzOTA4NjM3YjFiMjc
CSeq: 1 INVITE
Allow: SUBSCRIBE, NOTIFY, INVITE, ACK, CANCEL, BYE, REFER, INFO, MESSAGE, OPTIONS
Content-Type: application/sdp
Supported: replaces
User-Agent: X-Lite release 4.9.2 stamp 79048
Content-Length: 336

 

[hquint]

[SOLVED] Re: No outbound calls possible

I've tried the same thing with a different Softphone (tried earlier with X-Lite) and it works.
Either the X-Lite Softphone doesn't work perfectly with 3CX or i just misconfigured the application.
Either way the problem is solved.

 

[NickD_3CX]

You are correct, the <sip:11@11> should be <sip:11@[IP of the 3CX Server]> in both the "From" and "To" fields.