No Phone available in WebClient

[Joschka]

Hello everyone,

one user has a problem with the webclient. Everything worked fine in the past for the user until today morning.
He uses only the Webclient since the feature was released.

Today he can change status via webclient and sees all extensions but the phone icon is red - no Phone available.
We tested different browsers, same problem.

There was no update or config change to 3cx in the last days.
I checked the users config and can't find a problem.

IP-Phone is SNOM700 Base and M25 Phones.
We can call his extension and he can call internal/external.

Workaround was installing the windows 3cx client, which works just fine.

My webclient is working.

Regards
Joschka

 

[roland_3CX]

Hello Joschka,

When you make an outbound call do you see anything come up on your Snom Phone?
This particular model does not support ua-csta.

 

[Joschka]

Hello Roland,

thanks for your response.

10 people use the SNOM M25 phone over the M700 Baseunit (one building, one network, all same IP Range).
6 use webclient and 4 use 3CX for Windows App.
Only 1 person has the problem with the missing phone in the webclient, the other 5 have no problem making calls over the webclient.
If the affected person is making a call over the 3CX App on Windows the M25 starts ringing "MakingCall". His webclient worked until yesterday just fine. Problem started today morning.

Maybe I posted my problem in the wrong forum.

I'll reboot SNOM Bases and 3CX Server this evening and see if it will help.

Regards
Joschka

 

[YiannisH_3CX]

Please note that Snom dect phones do not support uaCSTA that is why the phone is not being recognised by the web client. The reason this used to work is probably because you had a Push device enabled on the extension and the Push agent selected under the web client. That forced the client to send an Invite to the extension making the dect device ring with make call. To have it working again send a welcome email of that extension to a 3CX mobile client and make sure that the option "Enable PUSH for smartphones" is on for under the extension settings. Once the mobile device registers to the extension you should see the mobile agent appear in the web client

 

[panas]

Dear,
We have got the same problem when we are traying to connect the SNOM M700 whit the Webclient we can't see the M700 and we can't use the Make Call function.
This has always worked well, but from the last update (15.5.15502.6) it does not work anymore.

When we test it from the 3CX Client it works fine

Version:
3CX L15.5.15502.6
SNOM M700 IPDECT/04.10/B0004/22-Mar-2018
SNOM M25 410.3

We have make a new Extension whit the "Enable PUSK for Smartphones" but this was not the solution