No presence in some 3CX clients after migrating off-premise

[rebuildingsociety.com]

We recently upgraded to V16 and decided to free up a VM on-premise by migrating to VM on an external server. This was reasonably smooth although we seem to have lost some pre-recorded prompts which have now been reinstated.

I'm not sure if there is an inconsistency in the provisioning between users, but some users now have extension presence info whereas others don't.

I've tried reinstalling my Windows client. - no joy.

I've tried checking my group membership and there isn't any obvious inconsistency between my extension and others that work ok.

Pls help!

 

[Alphabetic]

Does the firewall test pass on the 3CX MGMT console?

How restrictive is the antivirus/firewall where the 3CX client is?

Have you re-provisioned the 3CX client since migrating?

Has DNS populated to new server IP so your FQDN is correctly displaying the IP.

 

[Saqqara]

As you moved from local to external sever, you will now be using https traffic and not http - you will need to provision all the clients , phones (for address book)

 

[rebuildingsociety.com]

Thanks for the input,

It does pass all firewall tests.
It's not an AV issue.
I have reprovisioned the clients.

I'm hoping its just a DNS propagation issue.

Will review again tomorrow.