No release FQDN option in customer portal

[Casey Tuepah]

I have a key for Standard Perpetual 15.5 and all of the articles I'm finding show the customer portal with menu across the top. Mine is down the left side and when I goto Dashboard > Keys

I can see the key and all info but nothing about FQDN, when I click the key I only see my customer information.

The Installs section does show the FQDN but it is only linked to the actual url.

How can I release my FQDN to start over with a new one?

 

[YiannisH_3CX]

Hello @Casey Tuepah

Please note that the menu options should be in a column on the left of the screen. Does the key belong to you? If so then you should be able to release the FQDN currently assigned. If the key however belongs to a client of yours then it is linked to the customers email and not yours. You can still see it as it is attributed to you. Your clients is the one that has the right to release the FQDN from the key.

 

[Casey Tuepah]

The key is registered to our company.

 

[YiannisH_3CX]

Then you should have the ability to release the FQDN from the licence. If you cannot then you need to call our customer support department so they can help you.
https://www.3cx.com/company/contact/