no reports, no recordings, no call queues voice etc.

[atlantisegidek]

I have Professional Annual licence. I updated 16.0.611.
But I can not do the requirements of the pro license, for example; no reports, no recordings, no call queues voice etc. It was working before updating.



There is a constant problem in 3cx. I'm bored now.

 

[JohnS_3CX]

Hi,

Kindly go to your License Settings, and click "refresh license".

It should refresh the license with our ERP, but make sure the license is indeed Pro by visiting your customer portal and checking your key.

 

[atlantisegidek]

Licence is Pro

 

[JohnS_3CX]

Hi,

Can you confirm if you logged into the management console as a global administrator? (this would show all the menus)

Or perhaps did you log in as an extension with limited console rights? (this would hide various parts of the UI)

 

[atlantisegidek]

No, I made all the settings with this account

It disappeared after the update.

 

[JohnS_3CX]

Can you confirm if its the administrator account though?

When you log in, you will see an "A" in the corner:

 

[atlantisegidek]

Yes, there is "A"

 

[JohnS_3CX]

Ok make sure you are using Google Chrome (latest version) and open an Incognito window.

Try to log in to the management console from there (to bypass the browser cache).

If this does not help, I would recommend to try and reboot the server now so it can reload everything and resync the license.

 

[atlantisegidek]

I did what you said. I restarted the server. but the problem was not fixed

 

[JohnS_3CX]

Please send me a private message with the following from the affected system:

- FQDN
- KEY