No results for call queus

[Mattas Leek]

Hi,

Hope someone can help me with this.
Latest update to both Android and IOS app did something with the contacts list. Previously you could on both, search for call queues. This is a good function for for example our receptionist. The user used to take the call and then connect it to the correct queue by searching for the queue in the app. Now, the queues are gone. They cannot be seen under contacts, nor can we search for them. The only way to connect to them is to know the shortnumber. This doesn't work very well as we have a quite a few call queues to different groups. Is this a bug or by design? And should we, if it's by design, start using something else in the mobile phones to be able to find the correct numbers?

Thanks in advance!

 

[ThomB_3CX]

Hi

Thanks for your feedback. Did you update to the latest versions for both Android and iOS?

ie 18.6.5.694 for iOS and 18.1.5.290 for Android?

Thanks

 

[Mattas Leek]

Yes, this occured after the latest update on both.

 

[Vali_3CX]

@Mattas Leek
Please also check this
https://www.3cx.com/community/threa...ng-queues-and-ring-groups.122800/#post-576465

 

[Mattas Leek]

"did you check that these system extensions are system wide?
If they are set to specific groups then validate that the user is part of these groups."

We do have Groups in 3cx, yes. But the Call queues cannot be set to groups specifically. So the system extenstios are system wide at the moment.

We don't have the "hide system extensions" active in the system either.

 

[IliasL_3CX]

Can you please clarify while you are on a call and press the blind transfer for example, then click on the search icon (next to the end call icon), can you search for the queue?

 

[Mattas Leek]

I cannot get any queues visible while searching to transfer a call. I can only see Users or Contacts on the list.