Transfer selection list is missing Queues and Ring Groups

[accentlogic]

Until a recent update, users could use the web or mobile apps to transfer calls to a Queue or Ring Group by choosing the system extension from the pick list. This is missing now.

This is the same issue resolved in the current iOS beta, discussed in the below thread.
https://www.3cx.com/community/threa...creen-not-showing-internal-extensions.122533/

I cannot find any mention this is to be resolved in the Web Client/Windows Desktop app. Is a fix in the works, and if so, can it be released before v20?

 

[Alejandro_3CX]

Hi, did you check in the management console --- settings --- options --- the parameter Hide System Extensions (IVR, RingGroup, Queues and FAX) from 3CX Apps Company Phonebook must be disabled.

In this way you can see the system extensions as destination to transfer a call

 

[accentlogic]

@Alejandro_3CX I checked the systems reporting this issue and they to not have the hide system extensions parameter enabled.

 

[Alejandro_3CX]

Hi @accentlogic did you check that these system extensions are system wide?

If they are set to specific groups then validate that the user is part of these groups.