Solved No ring or music when dialing extension from Digital Receptionist

[pukkainc]

We have been using 3CX for a few years now, and just realized that when someone calls in to the Digital Receptionist, if they dial an extension from there, there is just dead silence until the person picks up or it goes to VM. Ideally we would just like it to ring. I cannot find a setting anywhere for this. It seems it should behave the same as when someone internal picks up and dials an extension.

Can anyone help? We are on 15.5

Thanks!

 

[leejor]

See if the suggestions in this thread, are of any help...

https://www.3cx.com/community/threads/digital-receptionist-silence-after-selection.59151/

 

[JohnS_3CX]

Hi,

Check your trunk options first: does it have supports re-invite and replaces options enabled?

 

[pukkainc]

Hi,

Check your trunk options first: does it have supports re-invite and replaces options enabled?

Those were checked on. I unchecked them and nothing changed. However, the wav file being used was not formatted properly. I fixed that and now it works. I am not sure why only in this one spot that affected it, but it worked so I'm not going to worry too much about it.

Thanks!

 

[JohnS_3CX]

Glad to hear it was resolved