No ring tone when making call and when cal i connect there is no vocie.

[icttech40]

Hi,

Attach you will find my 3cx Activity Log file.

my firewall chek is complete green. and stiil when making a call and caller answer, there is no voice.

Attach i have a Wireshark pcap print screen

Regrads

 

[JohnS_3CX]

Hi,

Kindly read this post first, and provide us with some more useful information to see how we can help.
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[icttech40]

Hi,

Kindly read this post first, and provide us with some more useful information to see how we can help.
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

• 3CX Version, e.g. Standard Annual 18.0. Update 2 (Build 314)
• Server OS, eWindows 10 Pro.
• Is the 3CX Server Hosted and where? e.g. On-premises.
• IP Phone Make/Model/Firmware version, Yealink T22P FW.Version: 7.73.0.60
• Provisioning Method: Local.
• Trunk Provider or VoIP Gateway Make/Model, SIP-Trunk
• Has the Firewall Checker passed: SYE
• Are custom Phone Templates being used: NO ?

 

[JohnS_3CX]

Ok first thing to do, ensure that the phones can call each other fine (ie. extension to extension). This is to ensure that the internal side is at least ok. Confirm if this works please.



Then, can you please check under network and:

1. If you have a static WAN IP make sure you enter it here (not your LAN IP)

2. If you don't have a static IP, switch the option to Dynamic

Press OK to save and restart.