No rings on IOS phones

[Nomads IT]

Hi all

About a week ago, all calls to 3CX iOS clients stopped working.
Before that, it was all peachy, ringing an EXT that was provisioned on an iOS device rang that device, app open or not.
Now, even with the app open, the client will not ring. It will however show the missed call.

Anyone else had that issue, and how did you solve it?
I did see an article from about 2 years ago to check for an iOS push cert, which is still present.

Calling from the app works fine though, just no inbound calls.

 

[craigreilly]

Not many details here.
What is the Operating System?
Version of 3cx?
Version of iOS Softphone?

Guessing you are now on 16.0.5.611 and an OS that Is no longer compatible (ie: Server 2012). New Push Service requires HTTP/2.

 

[JohnS_3CX]

Hi all

About a week ago, all calls to 3CX iOS clients stopped working.
Before that, it was all peachy, ringing an EXT that was provisioned on an iOS device rang that device, app open or not.
Now, even with the app open, the client will not ring. It will however show the missed call.

Anyone else had that issue, and how did you solve it?
I did see an article from about 2 years ago to check for an iOS push cert, which is still present.

Calling from the app works fine though, just no inbound calls.

Hi @Nomads IT

Please share your system specs as per this description here and we may be able to assist you
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[JohnS_3CX]

Nearing same issue popes up with Android apps for me too.
Incoming call drops an attempt to ring to app and redirect to voice mail as rejected.
Reproduces for Android app, MacOs client.
Outgoing calls from app works fine.
Desk phones (cisco and Yealink) receives calls normally only in case extension have no App provisioned.
issue started with 3cx 16.0.4 on Debian 9 (bettoer to say spotted, due to nobody used apps before COVID-19 remote working case accured)
Upgrade to 16.0.5.611 changed nothing.

04/28/2020 4:37:28 PM - SendMsg from "Test User"<sip:[email protected]:5060>;tag=7ca1e071 to <sip:1119@FQDN_address_here:5060>;tag=c0578842
04/28/2020 4:37:28 PM - L:157.3[VMail:6666] got Provisional Recv 180/INVITE from 127.0.0.1:5483 tid=236f5d0c7edd8849 Call-ID=TpveX_q3wqAtEFDH7iZodg..:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 127.0.0.1:5060;branch=z9hG4bK-524287-1---236f5d0c7edd8849;rport=5060
Contact: <sip:[email protected]:5483;rinstance=8b1b5e2a1e949b8b>
To: <sip:1119@FQDN_address_here:5060>;tag=c0578842
From: "Test User"<sip:[email protected]:5060>;tag=7ca1e071
Call-ID: TpveX_q3wqAtEFDH7iZodg..
CSeq: 1 INVITE
User-Agent: 3CX Voice Mail Menu
Content-Length: 0

04/28/2020 4:37:28 PM - Provisional(180) from <sip:1119@FQDN_address_here:5060>;tag=c0578842 to "Test User"<sip:[email protected]:5060>;tag=7ca1e071
04/28/2020 4:37:28 PM - [CM505001]: Endpoint VMail:6666: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]
04/28/2020 4:37:28 PM - [CM503002]: Call(C:157): Alerting VMail:6666 by contact <sip:[email protected]:5483/UDP>
04/28/2020 4:37:28 PM - Answer from <sip:1119@FQDN_address_here:5060>;tag=c0578842 to "Test User"<sip:[email protected]:5060>;tag=7ca1e071
04/28/2020 4:37:28 PM - Leg L:157.2[Extn:1119] is terminated: Cause: 487 Request Terminated/INVITE from 127.0.0.1:5483
04/28/2020 4:37:28 PM - L:157.2[Extn:1119] got Terminated Recv 487/INVITE from 127.0.0.1:5483 tid=c1c66709b08afb02 Call-ID=yvUcutwvczqxdHhpuNAE2w..:
SIP/2.0 487 Request Terminated
Via: SIP/2.0/UDP 127.0.0.1:5060;branch=z9hG4bK-524287-1---c1c66709b08afb02;rport=5060
To: <sip:[email protected]>;tag=5947016d
From: "Test User"<sip:[email protected]:5060>;tag=1fb05e2c
Call-ID: yvUcutwvczqxdHhpuNAE2w..
CSeq: 1 INVITE
User-Agent: 3CX Mobile Client
Content-Length: 0

04/28/2020 4:37:28 PM - Terminated from <sip:[email protected]>;tag=5947016d to "Test User"<sip:[email protected]:5060>;tag=1fb05e2c; reason: Error
04/28/2020 4:37:28 PM - L:157.2[Extn:1119] got Failure: Failure Recv 487/INVITE from 127.0.0.1:5483 tid=c1c66709b08afb02 Call-ID=yvUcutwvczqxdHhpuNAE2w..:
SIP/2.0 487 Request Terminated
Via: SIP/2.0/UDP 127.0.0.1:5060;branch=z9hG4bK-524287-1---c1c66709b08afb02;rport=5060
To: <sip:[email protected]>;tag=5947016d
From: "Test User"<sip:[email protected]:5060>;tag=1fb05e2c
Call-ID: yvUcutwvczqxdHhpuNAE2w..
CSeq: 1 INVITE
User-Agent: 3CX Mobile Client
Content-Length: 0

04/28/2020 4:37:28 PM - [CM503003]: Call(C:157): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Terminated/INVITE from 127.0.0.1:5483
04/28/2020 4:37:28 PM - Session 102085 has failed in leg L:157.2[Extn:1119] ; Cause: 487 Request Terminated/INVITE from 127.0.0.1:5483
04/28/2020 4:37:28 PM - Failure from <sip:[email protected]>;tag=5947016d to "Test User"<sip:[email protected]:5060>;tag=1fb05e2c
04/28/2020 4:37:28 PM - [CM503025]: Call(C:157): Calling T:VMail:6666@[Dev:sip:[email protected]:5483;rinstance=8b1b5e2a1e949b8b] for L:157.1[Extn:1118]
04/28/2020 4:37:28 PM - Route to L:157.3[VMail:6666] sends Invite-OUT Send Req INVITE from 0.0.0.0:0 tid=236f5d0c7edd8849 Call-ID=TpveX_q3wqAtEFDH7iZodg..:
INVITE sip:[email protected]:5483;rinstance=8b1b5e2a1e949b8b SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-524287-1---236f5d0c7edd8849;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:1119@FQDN_address_here:5060>
From: "Test User"<sip:[email protected]:5060>;tag=7ca1e071
Call-ID: TpveX_q3wqAtEFDH7iZodg..
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE, UPDATE
Content-Type: application/sdp
Supported: replaces, timer
Content-Length: 421

v=0
o=3cxPS 20638096756310016 14825550346452993 IN IP4 127.0.0.1
s=3cxPS Audio call
c=IN IP4 127.0.0.1
t=0 0
m=audio 7882 RTP/AVP 0 8 9 3 18 112 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:9 G722/8000
a=rtpmap:3 GSM/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:112 opus/48000/2
a=fmtp:112 maxplaybackrate=16000;sprop-maxcapturerate=16000
a=rtpmap:101 telephone-event/8000
a=sendrecv

Please start a new thread since this is a separate matter (android). I will delete your post so we don't hijack the thread of @Nomads IT

 

[Evgeniy L.]

Please start a new thread since this is a separate matter (android). I will delete your post so we don't hijack the thread of @Nomads IT

The issue is the same for iOS too. (all App phones affected), but it's not a problem for me to open a new thread for it.

 

[IT Ingenus]

Nomad,

I had the same issue I told the user to uninstall and reinstall the IOS app and started working. Could've been a fix for us.