No Ringtone/Silence Until Recipient Answers

[tbamuelos]

When making an outside call (9-999-999-9999) there is no ringtone and a pause or silence when connecting. The other party usually hangs up before they can hear the caller.This doesn't happen when dialing to extensions within the office.

Polycom Soundpoint IP 321/Grandstream GXW4108

16:08:05.401 Currently active calls - 1: [3584]
16:08:00.995 Session 486487 of leg C:3584.1 is confirmed
16:08:00.885 [CM503007]: Call(3584): Device joined: sip:[email protected]:5060;transport=udp
16:08:00.885 [CM503007]: Call(3584): Device joined: sip:[email protected]:5060
16:08:00.885 [CM503022]: Call(3584): Call recording is started, audio file: C:\Documents and Settings\All Users\Application Data\3CX\Data\Recordings\102\[Tony B.]_102-99726978073_20110303160800(3584).wav
16:08:00.885 [MS210003] C:3584.1:Answer provided. Connection(transcoding mode[unsecure]):192.168.2.73:7146(7147)
16:08:00.885 [MS210001] C:3584.2:Answer received. RTP connection[unsecure]: 192.168.2.130:5004(5005)
16:08:00.885 Remote SDP is set for legC:3584.2
16:08:00.870 [CM505002]: Gateway:[A1 Telecom] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4108 (HW 1.1, Ch:8) 1.3.4.10] PBX contact: [sip:[email protected]:5060]
16:08:00.870 [CM503002]: Call(3584): Alerting sip:[email protected]:5060;transport=udp
16:07:59.682 [CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.2.73:5060
16:07:33.401 Currently active calls - 1: [3584]
16:07:31.026 [CM503025]: Call(3584): Calling PSTNline:9726978073@(Ln.10000@A1 Telecom)@[Dev:sip:[email protected]:5060;transport=udp]
16:07:31.026 [MS210002] C:3584.2:Offer provided. Connection(transcoding mode): 192.168.2.73:7148(7149)
16:07:30.979 [CM503004]: Call(3584): Route 1: PSTNline:9726978073@(Ln.10000@A1 Telecom)@[Dev:sip:[email protected]:5060;transport=udp,Dev:sip:[email protected]:5062;transport=udp,Dev:sip:[email protected]:5064;transport=udp,Dev:sip:[email protected]:5066;transport=udp,Dev:sip:[email protected]:5068;transport=udp]
16:07:30.979 [CM503010]: Making route(s) to <sip:[email protected];user=phone>
16:07:30.979 [MS210000] C:3584.1:Offer received. RTP connection: 192.168.2.103:2228(2229)
16:07:30.979 Remote SDP is set for legC:3584.1
16:07:30.979 [CM505001]: Ext.102: Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [PolycomSoundPointIP-SPIP_321-UA/3.1.3.0507] PBX contact: [sip:[email protected]:5060]
16:07:30.979 [CM503001]: Call(3584): Incoming call from Ext.102 to <sip:[email protected];user=phone>
16:07:30.979 [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected]:5060;user=phone SIP/2.0
Via: SIP/2.0/UDP 192.168.2.103;branch=z9hG4bK8166fb9bDA694622
Max-Forwards: 70
Contact: <sip:[email protected]>
To: <sip:[email protected];user=phone>
From: "Tony B."<sip:[email protected]>;tag=350D1379-EFE8A508
Call-ID: [email protected]
CSeq: 2 INVITE
Accept-Language: en
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
Proxy-Authorization: Digest username="102",realm="3CXPhoneSystem",nonce="414d535c0380a22284:12c7af10250f135b2117489bb9bda1da",uri="sip:[email protected]:5060;user=phone",response="1bb43357b2b6f30627876b099ddebd21",algorithm=MD5
Supported: 100rel, replaces
User-Agent: PolycomSoundPointIP-SPIP_321-UA/3.1.3.0507
Allow-Events: talk, hold, conference
Content-Length: 0

16:07:01.401 Currently active calls [none]
16:06:29.401 Currently active calls [none]
16:05:57.401 Currently active calls [none]
16:05:25.401 Currently active calls [none]
16:04:53.401 Currently active calls [none]
16:04:21.401 Currently active calls [none]
16:03:49.401 Currently active calls [none]
16:03:17.401 Currently active calls [none]
16:02:45.401 Currently active calls [none]
16:02:13.401 Currently active calls [none]
16:01:41.401 Currently active calls [none]
16:01:09.401 Currently active calls [none]
16:00:37.401 Currently active calls [none]
16:00:05.401 Currently active calls [none]
15:59:33.401 Currently active calls [none]
15:59:01.401 Currently active calls [none]
15:58:29.401 Currently active calls [none]
15:57:57.401 Currently active calls [none]
15:57:25.401 Currently active calls [none]
15:56:53.401 Currently active calls [none]
15:56:21.401 Currently active calls [none]
15:55:49.401 Currently active calls [none]
15:55:17.401 Currently active calls [none]
15:54:45.401 Currently active calls [none]
15:54:13.401 Currently active calls [none]
15:53:41.401 Currently active calls [none]
15:53:18.401 [CM503008]: Call(3583): Call is terminated
15:53:18.401 [CM503023]: Call(3583): Call recording is stopped, audio file: C:\Documents and Settings\All Users\Application Data\3CX\Data\Recordings\111\[UPS STORE THE ]_9256061659-111_20110303155215(3583).wav
15:53:09.401 Currently active calls - 1: [3583]
15:52:50.823 [CM503008]: Call(3582): Call is terminated
15:52:37.401 Currently active calls - 2: [3582,3583]
15:52:15.104 [CM503007]: Call(3583): Device joined: sip:[email protected]:5060
15:52:15.104 [MS210002] C:3583.1:Offer provided. Connection(transcoding mode): 192.168.2.73:7140(7141)
15:52:15.104 [CM503022]: Call(3583): Call recording is started, audio file: C:\Documents and Settings\All Users\Application Data\3CX\Data\Recordings\111\[UPS STORE THE ]_9256061659-111_20110303155215(3583).wav
15:52:15.104 [MS210001] C:3583.3:Answer received. RTP connection[unsecure]: 192.168.2.104:2224(2225)
15:52:15.088 Remote SDP is set for legC:3583.3
15:52:06.573 [CM505001]: Ext.111: Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [PolycomSoundPointIP-SPIP_331-UA/3.1.3.0507] PBX contact: [sip:[email protected]:5060]
15:52:06.573 [CM503002]: Call(3583): Alerting sip:[email protected]:5060
15:52:06.323 [CM503025]: Call(3583): Calling Ext:Ext.111@[Dev:sip:[email protected]:5060]
15:52:06.323 [MS210002] C:3583.3:Offer provided. Connection(transcoding mode): 192.168.2.73:7144(7145)
15:52:06.276 [CM503004]: Call(3583): Route 1: Ext:Ext.111@[Dev:sip:[email protected]:5060]
15:52:06.276 [CM503010]: Making route(s) to <sip:[email protected]:5060>
15:52:06.276 [CM505002]: Gateway:[A1 Telecom] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4108 (HW 1.1, Ch:9) 1.3.4.10] PBX contact: [sip:[email protected]:5060]
15:52:06.276 Refer: from=<sip:[email protected]:5060>;tag=801d5807; to="UPS STORE THE "<sip:[email protected]:5060>;tag=e40fdd68; RefTo=<sip:[email protected]:5060>
15:52:06.073 [MS210003] C:3583.2:Answer provided. Connection(transcoding mode[unsecure]):127.0.0.1:7142(7143)
15:52:06.073 [MS210000] C:3583.2:Offer received. RTP connection: 127.0.0.1:40664(40665)
15:52:06.073 Remote SDP is set for legC:3583.2
15:52:05.401 Currently active calls - 2: [3582,3583]
15:52:03.135 [MS211000] C:3583.1: 192.168.2.130:5032 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
15:51:53.901 Session 486255 of leg C:3583.1 is confirmed
15:51:53.807 [CM503007]: Call(3583): Device joined: sip:[email protected]:40600;rinstance=41a2fd1744d0d8f3
15:51:53.807 [CM503007]: Call(3583): Device joined: sip:[email protected]:5062;transport=udp
15:51:53.807 [MS210003] C:3583.1:Answer provided. Connection(transcoding mode[unsecure]):192.168.2.73:7140(7141)
15:51:53.807 [MS210001] C:3583.2:Answer received. RTP connection[unsecure]: 127.0.0.1:40664(40665)
15:51:53.807 Remote SDP is set for legC:3583.2
15:51:53.807 [CM505001]: Ext.810: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]
15:51:53.807 [CM503002]: Call(3583): Alerting sip:[email protected]:40600;rinstance=41a2fd1744d0d8f3
15:51:53.651 [CM503025]: Call(3583): Calling Ext:Ext.810@[Dev:sip:[email protected]:40600;rinstance=41a2fd1744d0d8f3]
15:51:53.651 [MS210002] C:3583.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7142(7143)
15:51:53.604 [CM503004]: Call(3583): Route 1: Ext:Ext.810@[Dev:sip:[email protected]:40600;rinstance=41a2fd1744d0d8f3]
15:51:53.604 [CM503010]: Making route(s) to <sip:[email protected]:5060>
15:51:53.604 [MS210000] C:3583.1:Offer received. RTP connection: 192.168.2.130:5032(5033)
15:51:53.604 Remote SDP is set for legC:3583.1
15:51:53.604 [CM505002]: Gateway:[A1 Telecom] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4108 (HW 1.1, Ch:7) 1.3.4.10] PBX contact: [sip:[email protected]:5060]
16:05:57.401 Currently active calls [none]
16:04:53.401 Currently active calls [none]
16:03:49.401 Currently active calls [none]
16:02:45.401 Currently active calls [none]
16:01:41.401 Currently active calls [none]
16:00:37.401 Currently active calls [none]
15:59:33.401 Currently active calls [none]
15:58:29.401 Currently active calls [none]
15:57:25.401 Currently active calls [none]
15:56:21.401 Currently active calls [none]
15:55:17.401 Currently active calls [none]
15:54:13.401 Currently active calls [none]
15:53:18.401 [CM503008]: Call(3583): Call is terminated
15:53:09.401 Currently active calls - 1: [3583]
15:52:37.401 Currently active calls - 2: [3582,3583]
15:52:15.104 [MS210002] C:3583.1:Offer provided. Connection(transcoding mode): 192.168.2.73:7140(7141)
15:52:15.104 [MS210001] C:3583.3:Answer received. RTP connection[unsecure]: 192.168.2.104:2224(2225)
15:52:06.573 [CM505001]: Ext.111: Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [PolycomSoundPointIP-SPIP_331-UA/3.1.3.0507] PBX contact: [sip:[email protected]:5060]
15:52:06.323 [CM503025]: Call(3583): Calling Ext:Ext.111@[Dev:sip:[email protected]:5060]
15:52:06.276 [CM503004]: Call(3583): Route 1: Ext:Ext.111@[Dev:sip:[email protected]:5060]
15:52:06.276 [CM505002]: Gateway:[A1 Telecom] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4108 (HW 1.1, Ch:9) 1.3.4.10] PBX contact: [sip:[email protected]:5060]
15:52:06.073 [MS210003] C:3583.2:Answer provided. Connection(transcoding mode[unsecure]):127.0.0.1:7142(7143)
15:52:06.073 Remote SDP is set for legC:3583.2
15:52:03.135 [MS211000] C:3583.1: 192.168.2.130:5032 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
15:51:53.807 [CM503007]: Call(3583): Device joined: sip:[email protected]:40600;rinstance=41a2fd1744d0d8f3
15:51:53.807 [MS210003] C:3583.1:Answer provided. Connection(transcoding mode[unsecure]):192.168.2.73:7140(7141)
15:51:53.807 Remote SDP is set for legC:3583.2
15:51:53.807 [CM503002]: Call(3583): Alerting sip:[email protected]:40600;rinstance=41a2fd1744d0d8f3
15:51:53.651 [MS210002] C:3583.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7142(7143)
15:51:53.604 [CM503010]: Making route(s) to <sip:[email protected]:5060>
15:51:53.604 Remote SDP is set for legC:3583.1
15:51:53.604 [CM503001]: Call(3583): Incoming call from 9256061659@(Ln.10001@A1 Telecom) to <sip:[email protected]:5060>
15:51:53.604 Looking for inbound target: called=10000+; caller=9256061659
INVITE sip:[email protected] SIP/2.0
Max-Forwards: 70
To: <sip:[email protected]>
Call-ID: [email protected]
Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, INFO, SUBSCRIBE, UPDATE, PRACK
Supported: replaces, timer, path
Content-Length: 0
15:51:33.401 Currently active calls - 1: [3582]
15:51:31.791 [MS210003] C:3582.3:Answer provided. Connection(transcoding mode[unsecure]):127.0.0.1:7138(7139)
15:51:31.791 [MS210000] C:3582.3:Offer received. RTP connection: 127.0.0.1:40662(40663)
15:51:31.791 [CM505001]: Ext.999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]
15:51:31.635 [CM503025]: Call(3582): Calling Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=597f83767401a1f5]
15:51:31.588 [CM503010]: Making route(s) to <sip:[email protected]:5060>
15:51:31.588 Refer: from=<sip:[email protected]:5060>;tag=607e5c29; to="UPS STORE THE "<sip:[email protected]:5060>;tag=8914003b; RefTo=<sip:[email protected]:5060>
15:51:31.385 [MS210000] C:3582.2:Offer received. RTP connection: 127.0.0.1:40660(40661)
15:51:09.166 Session 486233 of leg C:3582.1 is confirmed
15:51:09.057 [CM503007]: Call(3582): Device joined: sip:[email protected]:5060;transport=udp
15:51:09.057 [MS210003] C:3582.1:Answer provided. Connection(transcoding mode[unsecure]):192.168.2.73:7134(7135)