No video port provided by remote party

[doebeyglobal]

Hi, I'm trying to establish video calls and from the debug log, it says: video stream will be received on 192.168.xxx.xxx:40000. No video port provided by remote party. I'm trying to test video calls btw 2 3CX phones v6. Pls kindly assist. Thanks

 

[druide]

Hi,

i have the same problem. Any solution?

thx
Druide

 

[albertc]

Are both parties on the same subnet?

 

[wra]

I have the same problem:
Test environment: LAN 170.0.1.0/24
Asterisk PBX: 170.0.1.131, 3CXphone1 on number 101, 3CXphone2 on number 105
on each desktop a USB camera, the local camera works.
From each 3CXphone debug window I got following lines:
Desktop 1: Calling 3CXphone 105:
---------------------------------------
Video stream will be received on 170.0.1.63:40004 <----- Port 40004 is identical with Softphone 105
No video port provided by remote party <----- Error Message

Desktop 2: Call from 3CXphone 101 to 105 accepted:
-------------------------------------------------------------
Video stream will be received on 170.0.1.150:40004 <----- Port 40004 is identical with Softphone 101

On both desktops firewall and antivirus are off,
Asterisk PBX is configured with 'NAT allways on', otherwise no communication with external line numbers are possible.

I got the same situation testing two X-Lite4 softphones insteed.

Thanks for any idea,
wra

 

[SteveY]

I had exactly the same problem and have just resolved it. I followed the requirements given here:

http://www.3cx.com/forums/3cxphone-ver-15327.html#p78411

Unfortunately I still had the same problem. Using Wireshark I could see that traffic was going via the PBX not direct from phone to phone as it should do. Then I realised the problem - one of the extensions had "Record all calls" checked in the Other tab of the extension configuration in the 3CX management console. Once unchecked all worked OK.

I hope this helps.