No Voice on incoming calls

[mp3joker]

Hello,

I have problem with the voice transmission. After accepting a call, there is no sound. Hatt someone has an idea.
There are also errors in loog.

my Loog:

06:44:06.109 Call::Terminate [CM503008]: Call(63): Call is terminated

06:44:06.078 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for DID:697478 forwards to DN:81

06:44:06.078 LineCfg::getInboundTarget [CM503009]: DID rule (697478) is applied to call from sip:[email protected]:5060 to 697478

06:44:06.078 LineCfg::getInboundTarget Looking for inbound target: called=697478; caller=01787233xxx

06:42:57.437 CallLeg:nConfirmed Session 55659 of leg C:63.1 is confirmed

06:42:57.343 CallCtrl:nLegConnected [CM503007]: Call(63): Device joined: sip:[email protected]:5060

06:42:57.343 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for DID:697478 forwards to DN:81

06:42:57.343 LineCfg::getInboundTarget [CM503009]: DID rule (697478) is applied to call from sip:[email protected]:5060 to 697478

06:42:57.343 LineCfg::getInboundTarget Looking for inbound target: called=697478; caller=0178723xxxx

06:42:57.312 CallCtrl:nLegConnected [CM503007]: Call(63): Device joined: sip:[email protected]:5060

06:42:57.281 MediaServerReporting::SetRemoteParty [MS210003] C:63.1:Answer provided. Connection(transcoding mode):172.20.0.1:7244(7245)

06:42:54.718 Extension:rintEndpointInfo [CM505001]: Ext.15: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces,
able-no-sdp, recvonly] UserAgent: [S450 IP021230000000] Transport: [sip:172.20.0.1:5060]

06:42:54.718 CallCtrl:nAnsweredCall [CM503002]: Call(63): Alerting sip:[email protected]:5060

06:42:54.015 MediaServerReporting::InitEndPoint [MS003005] C:63.3: Failed to create Endpoint: (destination=172.20.0.250)
EndPoint: ID=0000007D@(LOCAL)
LOGID=C:63.3 Status: MSEP_FAILED
RTP:172.20.0.1:7248
RTCP:172.20.0.1:7249
STUN RTP:0.0.0.0:0
STUN RTCP:0.0.0.0:0
Coder:
NOT SET
101:telephony-event
Party ptime:20
Party RTP:0.0.0.0:0
Party RTCP:0.0.0.0:0
Decoders:
[empty]

06:42:54.015 MediaServerReporting::InitEndPoint [MS003003] C:63.3: RTCP socket 172.20.0.1:7249 binding failed with error code 10048

06:42:54.000 MediaServerReporting::InitEndPoint [MS003005] C:63.2: Failed to create Endpoint: (destination=172.20.0.250)
EndPoint: ID=0000007C@(LOCAL)
LOGID=C:63.2 Status: MSEP_FAILED
RTP:172.20.0.1:7246
RTCP:172.20.0.1:7247
STUN RTP:0.0.0.0:0
STUN RTCP:0.0.0.0:0
Coder:
NOT SET
101:telephony-event
Party ptime:20
Party RTP:0.0.0.0:0
Party RTCP:0.0.0.0:0
Decoders:
[empty]

06:42:54.000 MediaServerReporting::InitEndPoint [MS003003] C:63.2: RTCP socket 172.20.0.1:7247 binding failed with error code 10048

06:42:53.968 CallCtrl:nSelectRouteReq [CM503004]: Call(63): Calling: RingAll81:15Ext.1512Ext.12@[Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5060]

06:42:53.968 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5060]

06:42:53.968 MediaServerReporting::SetRemoteParty [MS210000] C:63.1:Offer received. RTP connection: 172.20.0.251:4934(4935)

06:42:53.968 CallLeg::setRemoteSdp Remote SDP is set for legC:63.1

06:42:53.968 Line:rintEndpointInfo [CM505002]: Gateway:[ISDN] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite,
replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4552 2BIS EUI MxSF v3.2.8.45 00A0BA03BEB1 R4.2 2008-05-15 SIP] Transport: [sip:172.20.0.1:5060]

06:42:53.968 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for DID:697478 forwards to DN:81

06:42:53.968 LineCfg::getInboundTarget [CM503009]: DID rule (697478) is applied to call from sip:[email protected]:5060 to 697478

06:42:53.968 LineCfg::getInboundTarget Looking for inbound target: called=697478; caller=01787233xxx

06:42:53.906 CallCtrl:nIncomingCall [CM503001]: Call(63): Incoming call from 01787233xxx@(Ln.10010@ISDN) to [sip:[email protected]:5060]

06:42:53.906 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for DID:697478 forwards to DN:81

06:42:53.906 LineCfg::getInboundTarget [CM503009]: DID rule (697478) is applied to call from sip:[email protected]:5060 to 697478

06:42:53.906 LineCfg::getInboundTarget Looking for inbound target: called=697478; caller=01787233xxx

06:42:53.890 CallLeg:nNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 172.20.0.251:5060;branch=z9hG4bKee04f41f1
Max-Forwards: 70
Route: [sip:172.20.0.1;lr]
Contact: [sip:[email protected]:5060]
To: [sip:[email protected]]
From: [sip:[email protected]];tag=d8019aa0efb2bf7
Call-ID: [email protected]
CSeq: 542781415 INVITE
Session-Expires: 1800
Proxy-Authorization: Digest response="ee34ad6e96d2a06d3a0c7ae4857fe35d",username="10010",realm="3CXPhoneSystem",nonce="12862039373:603a3fa58f1a4b9a3a07833d38390038",algorithm=MD5,uri="sip:[email protected]"
Supported: timer, replaces
User-Agent: Patton SN4552 2BIS EUI MxSF v3.2.8.45 00A0BA03BEB1 R4.2 2008-05-15 SIP
Content-Length: 0
Remote-Party-ID: [sip:[email protected]];party=called

 

[Henk]

Lets start to get a solid ground.

Extension to extension dialing does that work?
Extension to external (not an extension) does that work?


H.

 

[mp3joker]

Hello

First, it touches only incoming calls my problem, outgoing go without any problems. As client hangs a Siemens Gigaset S450IP at the 3CX. I have a 4552 Patton V4.2 as an ISDN (T-Com Germany) at the 3CX is connected and locally depends on the network, as well as the Siemens Gigaset too. In addition, I have a 4114 V4.2 Patton with two Lines (Akado Russia) via VPN to the 3CX connected with have the same symptoms.

 

[mp3joker]

I had the error now when calling on the voice recorder. So should the error actually between Patton and 3CX to search.

PS my router is a Draytek 2800 at DE and a 2910 at RUS.

15:42:47.359 MediaServerReporting::RTPReceiver [MS105000] C:68.2: No RTP packets were received:remoteAddr=127.0.0.1:40612,extAddr=0.0.0.0:0,localAddr=127.0.0.1:7268
15:42:46.781 Call::Terminate [CM503008]: Call(68): Call is terminated
15:42:46.734 Call::Terminate [CM503008]: Call(68): Call is terminated
15:42:46.703 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for DID:91381 forwards to VM:13
15:42:46.703 LineCfg::getInboundTarget [CM503009]: DID rule (91381) is applied to call from sip:[email protected]:5060 to 91381
15:42:46.703 LineCfg::getInboundTarget Looking for inbound target: called=91381; caller=01787233xxx
15:41:59.109 CallLeg:nConfirmed Session 67758 of leg C:68.1 is confirmed
15:41:58.984 CallCtrl:nLegConnected [CM503007]: Call(68): Device joined: sip:[email protected]:40600;rinstance=9b656b49be7ee01a
15:41:58.984 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for DID:91381 forwards to VM:13
15:41:58.984 LineCfg::getInboundTarget [CM503009]: DID rule (91381) is applied to call from sip:[email protected]:5060 to 91381
15:41:58.984 LineCfg::getInboundTarget Looking for inbound target: called=91381; caller=01787233xxx
15:41:58.953 CallCtrl:nLegConnected [CM503007]: Call(68): Device joined: sip:[email protected]:5060
15:41:58.953 MediaServerReporting::SetRemoteParty [MS210003] C:68.1:Answer provided. Connection(transcoding mode):172.20.0.1:7266(7267)
15:41:58.953 MediaServerReporting::SetRemoteParty [MS210001] C:68.2:Answer received. RTP connection: 127.0.0.1:40612(40613)
15:41:58.953 CallLeg::setRemoteSdp Remote SDP is set for legC:68.2
15:41:58.953 Extension:rintEndpointInfo [CM505001]: Ext.99: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] Transport: [sip:127.0.0.1:5060]
15:41:58.953 CallCtrl:nAnsweredCall [CM503002]: Call(68): Alerting sip:[email protected]:40600;rinstance=9b656b49be7ee01a
15:41:58.453 MediaServerReporting::SetRemoteParty [MS210002] C:68.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7268(7269)
15:41:58.421 CallCtrl:nSelectRouteReq [CM503004]: Call(68): Calling: Ext:Ext.99@[Dev:sip:[email protected]:40600;rinstance=9b656b49be7ee01a]
15:41:58.421 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5060;user=vmail]
15:41:58.421 MediaServerReporting::SetRemoteParty [MS210000] C:68.1:Offer received. RTP connection: 172.20.0.251:4944(4945)
15:41:58.421 CallLeg::setRemoteSdp Remote SDP is set for legC:68.1
15:41:58.421 Line:rintEndpointInfo [CM505002]: Gateway:[ISDN] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4552 2BIS EUI MxSF v3.2.8.45 00A0BA03BEB1 R4.2 2008-05-15 SIP] Transport: [sip:172.20.0.1:5060]
15:41:58.421 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for DID:91381 forwards to VM:13
15:41:58.421 LineCfg::getInboundTarget [CM503009]: DID rule (91381) is applied to call from sip:[email protected]:5060 to 91381
15:41:58.421 LineCfg::getInboundTarget Looking for inbound target: called=91381; caller=01787233xxx
15:41:58.296 CallCtrl:nIncomingCall [CM503001]: Call(68): Incoming call from 01787233xxx@(Ln.10010@ISDN) to [sip:[email protected]:5060;user=vmail]
15:41:58.296 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for DID:91381 forwards to VM:13
15:41:58.296 LineCfg::getInboundTarget [CM503009]: DID rule (91381) is applied to call from sip:[email protected]:5060 to 91381
15:41:58.296 LineCfg::getInboundTarget Looking for inbound target: called=91381; caller=01787233xxx
15:41:58.281 CallLeg:nNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 172.20.0.251:5060;branch=z9hG4bKea8398789
Max-Forwards: 70
Route: [sip:172.20.0.1;lr]
Contact: [sip:[email protected]:5060]
To: [sip:[email protected]]
From: [sip:[email protected]];tag=79cd78051f4b880
Call-ID: [email protected]
CSeq: 921299179 INVITE
Session-Expires: 1800
Proxy-Authorization: Digest response="09c9b78b0b3e1369e17922ce715b03e7",username="10010",realm="3CXPhoneSystem",nonce="12862071717:67999e423e4bad7d5af9a6fb20dd5f2a",algorithm=MD5,uri="sip:[email protected]"
Supported: timer, replaces
User-Agent: Patton SN4552 2BIS EUI MxSF v3.2.8.45 00A0BA03BEB1 R4.2 2008-05-15 SIP
Content-Length: 0
Remote-Party-ID: [sip:[email protected]];party=called

 

[stekicar]

Check "PBX delivers audio" option in Line Management for your PSTN-to-IP adapter. I had the same problem (not being able to hear voice on inbound calls) and this fixed it.

 

[Anonymous]

To get technical support on this one, you can contact our technical support (This requires commercial edition with support package). If you have a commercial edition, but no support package, you can purchase one here:

https://erp.3cx.com/orderform/support.aspx

 

[mp3joker]

Hallo,

I have monent nor the free editon and wanted to first see how it runs before I invest

"PBX delivers audio" is off to both Patton

Has anyone difference in the Siemens Gigaset use at the 3CX?

What does this error message? I do not even have her another Snom VOIP Phone to the pbx and this seems to work.


11:36:26.484 MediaServerReporting::InitEndPoint [MS003005] C:10.1: Failed to create Endpoint: (destination=172.20.0.241)
EndPoint: ID=00000013@(LOCAL)
LOGID=C:10.1 Status: MSEP_FAILED
RTP:172.20.0.1:7036
RTCP:172.20.0.1:7037
STUN RTP:0.0.0.0:0
STUN RTCP:0.0.0.0:0
Coder:
NOT SET
101:telephony-event
Party ptime:20
Party RTP:0.0.0.0:0
Party RTCP:0.0.0.0:0
Decoders:
[empty]

 

[mp3joker]

Hello,

In the meantime, I have the error in your response so far can I consider it certainly appears that there was the Siemens Gigaset IP. Did anyone else experience this? Or I am the only one with the Gigaset makes problems on 3CX? Wen also someone in use, and thus has no problems it would be nice if he would post FW version.

Michael