No welcome mail or notification mail is going

[vipul zala]

when i tried to test smtp i am getting error : unable to read data from the transport connection : An existing connection was forcibly closed by the remote host.
please help....

 

[YiannisH_3CX]

Hello @vipul zala

Are you using a custom smpt server or the 3CX smtp server?

 

[vipul zala]

Hello @vipul zala

Are you using a custom smpt server or the 3CX smtp server?

Hello YiannisH...thanks for the reply
well pardon my half knowledge i did not get your question
but i tell you what i have in my office ... we have configured 3cx in our server & i used to manage it via admin panel it was all working good till one day i came know that we are facing problem in outlook that smtp port number 587 is not working so i changed the port to 465 in every outlook but then from that day i noticed that no one is able to receive 3cx notification and i m also not able to send welcome mail
i did everything i have checked my fortigate router as well but nothing was there & then i talked ISP they said nothing is block from their end....

 

[vipul zala]

& yes one more thing we are using gmail account as mail server to receive notification & welcome mail ...

 

[YiannisH_3CX]

well pardon my half knowledge i did not get your question

There is a 3CX SMTP server you can use to test the system. Just navigate to Settings / Email and pick the 3CX SMTP server from the drop down menu. Please note that if you are using a standard version you will not be able to revert back to your own SMTP server.

 

[Muhammad Ramadhani]

sir, why i didnt get welcome mail ?

 

[YiannisH_3CX]

sir, why i didnt get welcome mail ?

Are you using a custom SMTP server of the 3CX SMTP server? Does the test email work? Is the email under extensions settings correct? Did you press the "Send Welcome Email" button?