Hello,
my users are experiencing the impossibility to transfer external calls to another extension in non-blind mode.
We are using YEALINK SIP-T19P and SIP-T22P phones
I call with my mobile phone to our landline VOIP number
Extension 23 picks up the call, then wants to speak with extension 17 before transferring the call
Operator at 23 selects "New Call" on the phone, dials 17 then speaks with operator at 17
Then she decides to transfer the call so she selects "Transfer" on the phone
The display at extension 23 says "Transfer failed", external call is still on hold but there is no way to recover it
On 3CX event log I find this event:
It looks like it's something that has started happening quite recently
I think I should speak with our VOIP provider but I am not sure what I should check
my users are experiencing the impossibility to transfer external calls to another extension in non-blind mode.
We are using YEALINK SIP-T19P and SIP-T22P phones
I call with my mobile phone to our landline VOIP number
Extension 23 picks up the call, then wants to speak with extension 17 before transferring the call
Operator at 23 selects "New Call" on the phone, dials 17 then speaks with operator at 17
Then she decides to transfer the call so she selects "Transfer" on the phone
The display at extension 23 says "Transfer failed", external call is still on hold but there is no way to recover it
On 3CX event log I find this event:
It looks like it's something that has started happening quite recently
I think I should speak with our VOIP provider but I am not sure what I should check
