Non WP-chat office hours for call Queu

[KevinT2500]

Hi All,

I am trying to set-up the 3cx chat on our own website and this works perfectly. The only thing I can't figure out is how I get the chatbox to only be available during office hours.
The chatbox is set up with a call queu existing of several diffrent users with diffrent working hours but when the last one leaves the chatbox should promt the form instead of the actual chatbox.

The only wayI can figure this out myself is to adjust the working hours for every signle extension but a lot of the exstensions have flexible hours so this is kind of hard to keep track off...

Thanks in advance

 

[Alphabetic]

The chat box will remain as "online" when there is at least one agent logged in to the queue.

Agents in your queue will need to log out of that queue for it to be considered as "closed".

 

[KevinT2500]

Thanks for the reply!

I know... This is exactly what i'm trying to change.
The queu must close the moment global office hours are over even when the agents themselfs did not set there status to DND.

I think my best option will be to set specific hours for every member and then log them out of queue when office hours exception kicks in...

 

[Alphabetic]

I would look to use the auto switch feature

 

[KevinT2500]

I would look to use the auto switch feature

View attachment 17946

Ok that will be the solution i'll go for.
Thanks