Hi,
The system was working fine. But started to have login issues today (Monday morning) .
We tried restoring from our snapshots (we keep daily lightsail snapshot going back 7 days) None of them was able to restore login.
We tried installing a new instance, which is working. But looks like the backup files are password protected, and we don't have the password
The system is working for the folks who had the mobile app installed beforehand. Mojority of our team uses web/desktop client and they are not able to make/receive calls.
Any help please...
We have restarted the services & system once.
One thing we noticed as a difference between the new install and is a missing socket file. Can this be the cause??
Service Status:
The system was working fine. But started to have login issues today (Monday morning) .
We tried restoring from our snapshots (we keep daily lightsail snapshot going back 7 days) None of them was able to restore login.
We tried installing a new instance, which is working. But looks like the backup files are password protected, and we don't have the password
The system is working for the folks who had the mobile app installed beforehand. Mojority of our team uses web/desktop client and they are not able to make/receive calls.
Any help please...
We have restarted the services & system once.
One thing we noticed as a difference between the new install and is a missing socket file. Can this be the cause??
Service Status:
admin@ip-LOCLAHOST:~$ sudo service 3CX* status
● 3CXPhoneSystem01.service - 3CX PhoneSystem 01 SIP Server
Loaded: loaded (/lib/systemd/system/3CXPhoneSystem01.service; enabled; vendor preset: enabled)
Active: active (running) since Mon 2020-08-10 15:52:18 CDT; 31min ago
Main PID: 23856 (3CXPhoneSystem)
Tasks: 19 (limit: 4915)
CGroup: /system.slice/3CXPhoneSystem01.service
└─23856 /usr/sbin/3CXPhoneSystem -p /var/run/phonesystem/3CXPhoneSystem01.pid /var/lib/3cxpbx/Bin/3CXPhoneSystem.ini
Aug 10 15:52:18 ip-LOCLAHOST systemd[1]: Starting 3CX PhoneSystem 01 SIP Server...
Aug 10 15:52:18 ip-LOCLAHOST systemd[1]: Started 3CX PhoneSystem 01 SIP Server.
● 3CXCallFlow01.service - 3CX PhoneSystem 01 CallFlow Server
Loaded: loaded (/lib/systemd/system/3CXCallFlow01.service; enabled; vendor preset: enabled)
Active: active (running) since Mon 2020-08-10 15:52:21 CDT; 30min ago
Main PID: 23910 (3CXCallFlow)
Tasks: 15 (limit: 4915)
CGroup: /system.slice/3CXCallFlow01.service
└─23910 /usr/lib/3cxpbx/3CXCallFlow -p /var/run/phonesystem/3CXCallFlow01.pid /var/lib/3cxpbx/Bin/config.json
Aug 10 15:52:18 ip-LOCLAHOST systemd[1]: Starting 3CX PhoneSystem 01 CallFlow Server...
Aug 10 15:52:21 ip-LOCLAHOST systemd[1]: Started 3CX PhoneSystem 01 CallFlow Server.
● 3CXTunnel01.service - 3CX PhoneSystem 01 SIP/RTP Tunneling Proxy
Loaded: loaded (/lib/systemd/system/3CXTunnel01.service; enabled; vendor preset: enabled)
Active: active (running) since Mon 2020-08-10 15:52:18 CDT; 31min ago
Main PID: 23810 (3CXTunnel)
Tasks: 14 (limit: 4915)
CGroup: /system.slice/3CXTunnel01.service
└─23810 /usr/sbin/3CXTunnel -n -p /var/run/phonesystem/3CXTunnel01.pid -c /var/lib/3cxpbx/Bin/3CXPhoneSystem.ini
Aug 10 15:52:18 ip-LOCLAHOST systemd[1]: Starting 3CX PhoneSystem 01 SIP/RTP Tunneling Proxy...
Aug 10 15:52:18 ip-LOCLAHOST systemd[1]: Started 3CX PhoneSystem 01 SIP/RTP Tunneling Proxy.
● 3CXSystemService01.service - 3CX PhoneSystem 01 System Server
Loaded: loaded (/lib/systemd/system/3CXSystemService01.service; enabled; vendor preset: enabled)
Active: active (running) since Mon 2020-08-10 15:52:20 CDT; 31min ago
Main PID: 23857 (3cxSystemServic)
Tasks: 31 (limit: 4915)
CGroup: /system.slice/3CXSystemService01.service
└─23857 /usr/lib/3cxpbx/3cxSystemService -p /var/run/phonesystem/3CXSystemService01.pid /var/lib/3cxpbx/Bin
Aug 10 15:52:18 ip-LOCLAHOST systemd[1]: Starting 3CX PhoneSystem 01 System Server...
Aug 10 15:52:20 ip-LOCLAHOST systemd[1]: Started 3CX PhoneSystem 01 System Server.
● 3CXEventNotificationManager.service - 3CX Event Notification Manager
Loaded: loaded (/lib/systemd/system/3CXEventNotificationManager.service; enabled; vendor preset: enabled)
Active: active (running) since Mon 2020-08-10 15:52:18 CDT; 31min ago
Main PID: 23805 (CloudServicesWa)
Tasks: 20 (limit: 4915)
CGroup: /system.slice/3CXEventNotificationManager.service
└─23805 /usr/lib/3cxpbx/CloudServicesWatcher -p /var/run/phonesystem/3CXEventNotificationManager.pid -c /var/lib/3cxpbx/Bin/CloudServicesWatcher.exe.config
Aug 10 15:52:18 ip-LOCLAHOST systemd[1]: Starting 3CX Event Notification Manager...
Aug 10 15:52:18 ip-LOCLAHOST systemd[1]: Started 3CX Event Notification Manager.
● 3CXQueueManager01.service - 3CX PhoneSystem 01 Queue Manager Server
Loaded: loaded (/lib/systemd/system/3CXQueueManager01.service; enabled; vendor preset: enabled)
Active: active (running) since Mon 2020-08-10 15:52:21 CDT; 30min ago
Main PID: 23911 (TcxQMsrv)
Tasks: 21 (limit: 4915)
CGroup: /system.slice/3CXQueueManager01.service
└─23911 /usr/lib/3cxpbx/TcxQMsrv -p /var/run/phonesystem/3CXQueueManager01.pid /var/lib/3cxpbx/Bin/config.json
Aug 10 15:52:18 ip-LOCLAHOST systemd[1]: Starting 3CX PhoneSystem 01 Queue Manager Server...
Aug 10 15:52:21 ip-LOCLAHOST systemd[1]: Started 3CX PhoneSystem 01 Queue Manager Server.
● 3CXIVR01.service - 3CX PhoneSystem 01 IVR Server
Loaded: loaded (/lib/systemd/system/3CXIVR01.service; enabled; vendor preset: enabled)
Active: active (running) since Mon 2020-08-10 15:52:19 CDT; 31min ago
Main PID: 23912 (3CXIVR)
Tasks: 15 (limit: 4915)
CGroup: /system.slice/3CXIVR01.service
└─23912 /usr/sbin/3CXIVR -n -p /var/run/phonesystem/3CXIVR01.pid -c /var/lib/3cxpbx/Bin/3CXPhoneSystem.ini
Aug 10 15:52:18 ip-LOCLAHOST systemd[1]: Starting 3CX PhoneSystem 01 IVR Server...
Aug 10 15:52:19 ip-LOCLAHOST systemd[1]: Started 3CX PhoneSystem 01 IVR Server.
● 3CXCfgServ01.service - 3CX PhoneSystem Configuration Service
Loaded: loaded (/lib/systemd/system/3CXCfgServ01.service; enabled; vendor preset: enabled)
Active: active (running) since Mon 2020-08-10 15:52:18 CDT; 31min ago
Main PID: 23809 (3CXSLDBServ)
Tasks: 17 (limit: 4915)
CGroup: /system.slice/3CXCfgServ01.service
└─23809 /usr/sbin/3CXSLDBServ -n -p /var/run/phonesystem/3CXCfgServ01.pid -o /var/lib/3cxpbx/Bin/Objects.cls -c /var/lib/3cxpbx/Bin/3CXPhoneSystem.ini
Aug 10 15:52:18 ip-LOCLAHOST systemd[1]: Starting 3CX PhoneSystem Configuration Service...
Aug 10 15:52:18 ip-LOCLAHOST systemd[1]: Started 3CX PhoneSystem Configuration Service.
● 3CXAudioProvider01.service - 3CX PhoneSystem 01 Audio Provider Server
Loaded: loaded (/lib/systemd/system/3CXAudioProvider01.service; enabled; vendor preset: enabled)
Active: active (running) since Mon 2020-08-10 15:52:18 CDT; 31min ago
Main PID: 23855 (3CXAudioProvide)
Tasks: 6 (limit: 4915)
CGroup: /system.slice/3CXAudioProvider01.service
└─23855 /usr/sbin/3CXAudioProvider -n -p /var/run/phonesystem/3CXAudioProvider01.pid -c /var/lib/3cxpbx/Bin/3CXPhoneSystem.ini
Aug 10 15:52:18 ip-LOCLAHOST systemd[1]: Starting 3CX PhoneSystem 01 Audio Provider Server...
Aug 10 15:52:18 ip-LOCLAHOST systemd[1]: Started 3CX PhoneSystem 01 Audio Provider Server.
● 3CXMediaServer.service - 3CX PhoneSystem Media Server
Loaded: loaded (/lib/systemd/system/3CXMediaServer.service; enabled; vendor preset: enabled)
Active: active (running) since Mon 2020-08-10 15:52:18 CDT; 31min ago
Main PID: 23808 (3CXMediaServer)
Tasks: 17 (limit: 4915)
CGroup: /system.slice/3CXMediaServer.service
└─23808 /usr/sbin/3CXMediaServer -n -p /var/run/phonesystem/3CXMediaServer.pid -c /var/lib/3cxpbx/Bin/3CXPhoneSystem.ini -m /var/lib/3cxpbx/Bin/3cxmediaserver.ini
Aug 10 15:52:18 ip-LOCLAHOST systemd[1]: Starting 3CX PhoneSystem Media Server...
Aug 10 15:52:18 ip-LOCLAHOST systemd[1]: Started 3CX PhoneSystem Media Server.
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