Not able to make outbound calls from IVR

[chitreshraina]

I am not able to make any outbound call from IVR. I have an active SIP trunk and the outbound calls are working when dialed from an extension but the same is not working when it is dialed through IVR. I am doing it for and outbound dialer . I have attached the screenshot below of my outbound rule config. Any help will be much appreciated

 

[NikolasA_3CX]

Hi @chitreshraina

Could you please clarify how are you trying to make an outbound call from the IVR?
Provide us with the steps.

 

[chitreshraina]

Hi @chitreshraina

Could you please clarify how are you trying to make an outbound call from the IVR?
Provide us with the steps.

hi @NikolasA_3CX
I have developed an outbound dialer and i am using the Make call component to make call to the external number first and then when the number answers i make the call to the internal extension, but the call to the external number is failing everytime. On Call record it is showing outbound call from IVR(Make Call) to external number and result is Not Answered but the fact is that the call never lands on the external number

In contrary to that i reversed the process . i made a call to the internal extension first and then to the external number and it is working perfectly alright, its just that the simultaneous calling is not working in that case.

 

[Evolute IT]

You need to remove the "Calls from extensions" filter in the outbound rule. The MakeCall uses a special IVR that does not have an extension number when making the call.

 

[chitreshraina]

You need to remove the "Calls from extensions" filter in the outbound rule. The MakeCall uses a special IVR that does not have an extension number when making the call.

Done but it is still the same. Calls not landing on the external numbers

 

[leejor]

Have you checked the 3CX Activity Log (Verbose), to see if the dialed number does not match an outbound rule, or, if the call is, in fact, reaching your provider, but is being rejected, for some reason. Perhaps caller ID, or incorrect digits.