Not able to Provision Yealink T21P E2

[Shreekant]

I am not able to Provision the Yealing phone which is running on the latest firmware 52.84.0.35 and 52.84.0.125. Additionally, the phone which got Provisioned I am not able to access the phone with the web.

 

[Saqqara]

Please provider more info on your setup - https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

When the phone is provisioned the password is changed under the 'Phone Provisioning' tab the new password is under



Click on the eye icon to the right and the password will be displayed

 

[JohnS_3CX]

Hello,

You are currently using older firmware. I highly recommend you read our guide here to help you get started and to install the correct firmware: https://www.3cx.com/sip-phones/yealink-t20p-t22p-t26p-t28p/

Also, kindly read the guide that @Saqqara posted above, then provide us with information so we can better understand how you were trying to provision them in your specific case.

 

[Shreekant]

Please provider more info on your setup - https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

When the phone is provisioned the password is changed under the 'Phone Provisioning' tab the new password is under

View attachment 27502

Click on the eye icon to the right and the password will be displayed

I forgot to mention the model number of the phone - I am using T21P E2 and the latest firmware is 52.84.0.125

 

[Shreekant]

Hello,

You are currently using older firmware. I highly recommend you read our guide here to help you get started and to install the correct firmware: https://www.3cx.com/sip-phones/yealink-t20p-t22p-t26p-t28p/

Also, kindly read the guide that @Saqqara posted above, then provide us with information so we can better understand how you were trying to provision them in your specific case.

I am using T21P E2 and the latest firmware is 52.84.0.125

 

[JohnS_3CX]

I am using T21P E2 and the latest firmware is 52.84.0.125

I think you probably missed something (or you were looking at the Yealink site instead of ours).

Please read this guide again and follow the links inside to reach the latest version that 3CX provides
https://www.3cx.com/sip-phones/yealink-t20p-t22p-t26p-t28p/

 

[Shreekant]

I think you probably missed something (or you were looking at the Yealink site instead of ours).

Please read this guide again and follow the links inside to reach the latest version that 3CX provides
https://www.3cx.com/sip-phones/yealink-t20p-t22p-t26p-t28p/

I tried with both firmware as an option (52.84.0.35 and 52.84.0.125) both didn't work for me, the .35 is recommended by the 3CX and I downloaded it from the 3cx site but the end result was same.

 

[JohnS_3CX]

The part in red is just a note, only for people who are on a version lower than .35

You should follow the part in green.

 

[Saqqara]

Please answer the questions in this post - so we understand your setup

https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/