Solved Not able to restore from own download-url

[microtronx]

I try to move our pbx from own-server to 3cx-hosted but your setup-wizard is not able to download the backup-file.
We've tried with different file names (i.e. pbxbackup1.zip or mybackup.zip), all files can be downloaded with i.e. Chrome or Edge without problems. We have tried http or https nothing works.

Your wizard is only showing this: Cannot validate backup URL. Probably backup file is inaccessible

Is this a known bug / limitation? I have also tried to download from google-drive, but same errors.

 

[NikosT_3CX]

Hi,

where do you upload your backup ?
In order to have this backup URL means you are doing the Migration from Private Cloud to 3cx Hosted.
Did you upload your backup to your private web server ? There are web servers that require validation for the URL and can cause you issues.
Try Dropbox and let us know.

 

[microtronx]

I have uploaded it to our own webserver and tested the download from another computer. It is downloadable without any authentication. I will try dropbox now ...

 

[microtronx]

Ok. With Dropbox it works but i get to wizard page 2 where i must choose hosted at ... i.e. Google.
So i missunderstood "Hosted by 3CX" totally.

If it will be hosted by 3CX why i need a VM at Google?

 

[StefanW]

if you select "hosted by 3CX" then you don't need anything else and can upload the backup directly to your waiting instance (during the process of deployment) and we will restore it for you.

 

[NikosT_3CX]

@microtronx can you PM me with your key in order to check it on our side ?
It can only assume now than you have On Premise and then you have selected Self Host based on what you said.
Waiting for your message.

 

[microtronx]

@microtronx can you PM me with your key in order to check it on our side ?
It can only assume now than you have On Premise and then you have selected Self Host based on what you said.
Waiting for your message.

I tried both options at https://pbxexpress.3cx.com/ without success. Both don't show "Hosted by 3CX".
Have send you our key.

 

[NikosT_3CX]

As per the PM you have sent me, your key is Perpetual and not Anual.
That is the reason you do not get the option to host with 3CX.
We only provide this offer for Annual keys.
I would recommend to check this with your Sales Rep and trade in this key : https://www.3cx.com/company/contact/