Not allowed Call

[Rmn3]

Hi there,

i have an extension, that wanted to call a number. No mobile Phone.

But a voice says, that this phone is not allowed to call this number.

Can you please help me?

Thanks in advance.

 

[Saqqara]

Can this extension call other external numbers

Have you setup allowed country codes - Security -> Allowed Country Codes.

Does the voice sound like a 3cx voice, if not then you sip provider could be blocking the call, which you need to check with them.

 

[ChrisC_3CX]

Just want to add that you could try searching for the exact wording in "3CX MC >> Settings >> System Prompts" to determine if this is a 3CX message or not. If it's not it may mean you'll have to reach out to the SIP Provider about this for more info.