Not getting voicemail emails

[VoIPQZ]

Hello,

One of our customer has recently been having issues receiving voicemail emails and welcome emails. It seems to be mostly on and off for a week now, but is impacting their services greatly (they are a clinic, and receive many voicemails over a day).

We have checked there are no rules set up in their email, and we do not see them hit the webmail server either.

These emails are google based.

• 3CX Version, 18.0 Update 8 (Build 939)
• Server OS, Debian
• Is the 3CX Server Hosted and where? Hosted at Amazon Lightsail
• Has the Firewall Checker passed: YES

(Note: I have selected a different system in the required "System" drop down because I do not see this affected system in the list.)

 

[NikolasA_3CX]

Hi @VoIPQZ

The issue may be caused because the email addresses have been blacklisted from our side and we may need to unblock them.
Please raise a ticket to support with the affected email addresses to check and advise.

 

[NikolasA_3CX]

Hi @VoIPQZ

As per the ticket you have raised with us we have removed the email addresses from our bounce list.