Not Receiving 3CX(V20) Reports Emails – Other Emails Working Fine

[Sajjad.Khurshid]

We are facing an issue where 3CX Reports emails are not being received. However, other emails such as Test Email, Welcome Email, and Reset Emails are working fine.

Working Emails:

• Test Email
• Welcome Email
• Reset Email

Not Working:

• 3CX Reports Emails

We have checked the following:

• The SMTP settings are correctly configured.
• No email filtering or spam blocking on our mail server.
• The 3CX system log does not show any errors related to email dispatch.
• The email addresses configured for receiving reports are correct.

Could you please advise on how to resolve this issue? Is there a specific setting we need to check for 3CX Reports?

 

[Alphabetic]

What SMTP server are you using?

i assume the email address is different between your tests?

 

[NicholasP_3CX]

The report emails are scheduled once per day. This is defined in the System > Options > Scheduler page



You can also check your system Server log file (from the support info file) to see what is happening at the time your reports are scheduled

2025/02/12 17:18:02.352|0044|Info| [_3cxSystemService.ScheduledReports.SendReportEmailsJob] Attachment for report 'test' has been created.
2025/02/12 17:18:02.355|0044|Info| [_3cxSystemService.ScheduledReports.SendReportEmailsJob] Sending Scheduled reports for extension '100' to extension's email address
2025/02/12 17:18:02.355|0044|Info| [_3cxSystemService.ScheduledReports.SendReportEmailsJob] Preparing the email template for extension '100'
2025/02/12 17:18:02.360|0044|Info| [_3cxSystemService.ScheduledReports.SendReportEmailsJob] Sending scheduled reports email to [email protected]
2025/02/12 17:18:02.478|0044|Info| [_3CX.HttpClient] Sending 'POST/1.1' to 'https://login.microsoftonline.com/xxxxxxxxxxxxxxxxxxxxxxxxxxx/oauth2/v2.0/token'
2025/02/12 17:18:02.987|0044|Info| [_3CX.HttpClient] Received '200 OK' after 509.5ms
2025/02/12 17:18:02.988|0044|Info| [_3CX.HttpClient] Sending 'POST/2.0' to 'https://graph.microsoft.com/v1.0/users/[email protected]/sendMail'
2025/02/12 17:18:03.341|0022|Info| [_3CX.HttpClient] Received '202 Accepted' after 352.9ms
2025/02/12 17:18:03.349|0022|Info| [_3cxSystemService.ScheduledReports.SendReportEmailsJob] Sending Scheduled reports for extension '100' to individual email recipients
2025/02/12 17:18:03.350|0022|Info| [_3cxSystemService.ScheduledReports.SendReportEmailsJob] Preparing the email template for individual report 'test'
2025/02/12 17:18:03.350|0022|Info| [_3cxSystemService.ScheduledReports.SendReportEmailsJob] Sending the email template for individual report 'test' to external recipients
2025/02/12 17:18:03.350|0022|Info| [_3cxSystemService.ScheduledReports.SendReportEmailsJob] Sending scheduled reports email to [email protected]
2025/02/12 17:18:03.379|0022|Info| [_3CX.HttpClient] Sending 'POST/2.0' to 'https://graph.microsoft.com/v1.0/users/[email protected]/sendMail'
2025/02/12 17:18:03.528|0044|Info| [_3CX.HttpClient] Received '202 Accepted' after 149.4ms

In my example we can see that the email was sent successfully. I got the 202 Accepted after 149.4 ms

You should be able to see something similar with your email server, irrespective which server you are using.

 

[Sajjad.Khurshid]

@NicholasP_3CX Can you confirm the file name of this log.

 

[NicholasP_3CX]

@NicholasP_3CX Can you confirm the file name of this log.

That would be 3cxSystemService.log

 

[Sajjad.Khurshid]

@NicholasP_3CX Can you confirm the file name of this log.

I have checked, and there are no logs related to reports.

 

[NicholasP_3CX]

Put the logging to verbose, change your time to a few minutes ahead and test it. It should give you the information.

whenever any troubleshooting needs to be done, your PBX should be in Verbose logging mode.