Not receiving password reset emails

[PKnott]

Hi,
I've got one user account configured but cant access so attempting to reset password but not recieving the password reset emails.
Thanks!
Regards,
Paul.

 

[KyriacosS_3CX]

Hi,

Is 3CX SMTP being used?

It is possible that their email is in a blacklist. If you try to test the Email service, does that test work?

 

[NikosT_3CX]

@PKnott please contact our Customer Care Team and they can sort this out for you.
Please check here : https://www.3cx.com/contact/

 

[PKnott]

I've not changed any email settings from the default. I cant check anything as I cant log in. I've contacted customer care. Thanks.