Not receiving voicemail message to email

[ABSHSupprt]

Hi

I have a User's VM set to email as an attachment to an email address within our organisation, emails are not been delivered.

If I change the email address on the users extension to another user, we are able to receive the voicemail attachment, If I change it back to the original email, it never arrives. Its as though 3CX SMTP servers have blocked sending to that address.

Read here on another post about a bounce list

Can you please help me look into this issue?

Thank you,

 

[TheodorosG_3CX]

In order to check if this is the case a support ticket must be submitted.

 

[ABSHSupprt]

Thank you for your prompt response

New to the platform and the link above that shows support ticket does not have a support ticket are

Do you mind guiding me on where to submit the ticket please?

Thanks,

 

[TheodorosG_3CX]

You can login to your partner portal and from the top right select to create a support ticket.