Not Showing Android Contacts in 3CX App

[Jt-o-it]

Hello,

maybe you have some ideas why the contacts are not working correctly or even at all in the app and how to fix it.

The following mobile phones are in use:

• Phone Model: Samsung A32 5G
• Android Version: Android 11
• App Version: 18.0.9.98
• 3CX PBX Version: 18.0 (Build 314) / Debian
• Network Connection: WiFi and LTE

The phones are managed company phones with defined contacts at each phone and some personal contacts.
Now the issue is that some of the clients phones will show the contacts on the 3CX Phone App on Android but others will not showing them.
On some phones the permissons from 3CX Phone App for the Contacts were given after provisioning the extensions and after the first time asking was declined.
This phones will not show the pop-up for importing the contacts from the android contacts again even if the permissons are set from the system side..
So there are no contacts from the phone avaiable in the 3CX App which is troublesome.

Thanks,

Jaqueline

 

[NickD_3CX]

Hi Jaqueline,

If you have denied access to Contacts permission the first time 3CX asked for it, you need to go and enable/add this permission specifically for the 3CX App in the Android settings (not system-wide only).

 

[Jt-o-it]

Hi Nick,

Thank you for responding.
I have done that.
I got to settings and set the permissions for the 3CX App on Android, but that hadn't fixed it.
Even I remove the permisson afterwards and go back to the 3CX App again and enable the permission for the contacts that way, no contacts from the phone will be displayed.

 

[NickD_3CX]

Have you tried to uninstall the App, then try installing it again? This way potentially the Android should ask you again for the permissions from the beginning.

 

[Jt-o-it]

That would be the last option I would take, because there are round about 30 mobile phones with that issue of not showing the contacts after the fisttime decline.
I had the hope to clear that without calling the phones from our customer back, to reinstall the apps.

But we will try that.