Noticed an issue that users can delete recordings/call logs those who have System Management Access

[aslampa]

Noticed an issue that users can delete recordings/call logs for those who have System Management Access. Is there any way we can restrict it at the same time they should be able to take the call report?

I am referring to the exact issue described in the thread, work around suggested is ok to view the call record but what about if they need a call report. Please advice

https://www.3cx.com/community/threads/users-can-delete-recordings-3cx-v18.114057/

 

[Evolute IT]

Don't give them that right. Give them the Monitor right for call logs, reports and recordings.

 

[aslampa]

Yes, even if we give only this Monitor privilege, they are able to delete recordings, not only they can purge and toggle other recording-related settings as well. I think this settings/function needs to redefined other wise System Managers can mess up organization settings and Delete/Purge Call recordings.

I would appreciate it if someone from 3cx can look into this on a priority basis and share a solution/fix.

 

[aslampa]

Do we have any workaround to apply Managers should have access to generate Reports and should not alternate recording settings, delete recording etc....