Notification for chats

[Usama Asgher]

Can I receive different notification for all the messages/live chats at our system ? Currently we receive a notification but we don't know which chat is it and we have to ask the customer about it.

 

[Usama Asgher]

We have 4 different businesses at a single 3CX and have chat for all of them so we don't know which business have that message.

 

[ChrisC_3CX]

First off, just so that we first get a better understanding of your setup, are you referring to the Standalone or with 3CX live chat?

From your description it's probably with 3CX and as far as I understand, by 4 different businesses you mean 4 different websites. If this is the case, where are you routing chats now? Are they all going to the same Call Queue? Please briefly describe the configuration and how you're currently using it.

 

[Usama Asgher]

Yes you got it right. The chats are routed to an extension. All of them going to the same ext

 

[ChrisC_3CX]

Yes you got it right. The chats are routed to an extension. All of them going to the same ext

Well in that case, what you could do is change the "Default visitor name" for each of your sites so that the 3CX user can then identify from which page the chat is coming in from based on the visitors name. You should be able to set this value in "Wordpress admin panel >> Live Chat >> Settings >> General Settings >> Default visitor name".