When I have an incoming call, the notification is there but very briefly. By the time I try to click answer, the notification is gone and I cannot answer. I then have to uninstall and install and it will work for about a week, then happens again. V16.7.8.121 - problem when connected lte and/or wifi, it's not picky.
I just getting tired of having to delete and reinstall the app.
Phone Model: Galaxy S21+
Android Version: Android 11
App Version: 16.7.8.121
3CX PBX Version: Windows, I'm not sure of the version
Network Connection: WIFI and/or LTE
Client is on the same network as the PBX or not? I do not believe so.
I've tried the things listed that I've found in the forum and they didn't help. I ended up reinstalling yesterday (9/14/2021), At this point it is working, but I would like to prevent the continuous reinstalls.
When you say notification, do you actually mean a banner like notification on the top screen or the whole front end display with the "Answer" and "Decline" buttons?
Please give the following a shot if have not already:
• In the 3CX Android App, go to Menu >> Settings >> Advanced. Search for an option that says "Car/Bluetooth support(Telecom API)". If it exists, disable it and try again, if it's already disabled, enable it instead.
• Scroll down to where it says "Turn off battery usage optimisation" and enable it.
