Notification when someone Listens in on a call?

[SOTASOTA]

When a team member Listens in on a call, is there a way to notify the person owning the call?
In the Panel, if a call is parked, it shows "Parked".
It would be nice if a person is Listening in that the Panel shows "103 Listening" or something like that.

Please advise!
Thanks!
Russ

 

[JorisR_3CX]

Hi,
There is no such features available. The only indicator that somebody is listening is that , if you can see your coworker calls, you usually see the number or extension he is talking to. If he is listen, barging in ou whispering , you will only see 'on a call' , with no destination :

 

[leejor]

Given that in most cases, it is probably a manager, or supervisor, listening in on the call(s), to monitor an employees "performance" , they probably don't want to make it too obvious that the "monitoring" is taking place.

 

[SOTASOTA]

Not really. We use it for training purposes on new employees. So I think it has merit?

 

[SOTASOTA]

Maybe a future enhancement?