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From what I was told the issue was different in both previous cases. May I suggest you loanword the test tool found in this link and check if everything works?
http://www.3cx.com/docs/odbc-search-phonebook-directory/
Also if you are using MSSQL read the note at the bottom of the article.
http://www.3cx.com/docs/odbc-search-phonebook-directory/
Also if you are using MSSQL read the note at the bottom of the article.