False positive office 365 block welcome message malicious software

[steeve]

Attention, for a few days office365 has been blocking emails with the url https://downloads-global.3cx.com/downloads/3CXPhoneforWindows16.msi

Anyone what's going on ?

 

[NikosT_3CX]

@steeve there is an already open conversation regarding this here .
We are aware of the issue and are now in contact with MS 365 to resolve the issue.

We will provide further information as soon as we have an update.
We are working tirelessly to resolve this.

You can also check Quarantined messages and release them:
https://security.microsoft.com/quarantine

You can assist us in our efforts by contacting MS 365 also.

 

[Charles_3CX]

Thanks for your patience regarding this matter. We have been informed that the issue is resolved, and welcome emails from 3CX should now be received in 365 mailboxes. There was no issue with the download URL for the 3CX Windows legacy app.

Please try sending a welcome email and let us know if you can now receive it.