Solved Office 365 button missing

[cduncan614]

Hey Folks,

When I went to configure my 3cx for Teams integration, I went to my portal, and then to settings and noticed that the Office365 button is no longer visable. 3cx is hosting my PBX so I'm at loss of how to proceed. Has anyone else seen this and if so, how did you fix it?

 

[SweetAction]

What edition license? 365 requires Pro or Enterprise.

 

[cduncan614]

I have a pro license, the button was there before. I have my outlook, and my 3cx sign on paired with it.

 

[SweetAction]

Try refreshing the license in the dashboard.

 

[Evolute IT]

Also make sure you're logged in with the system admin and not an extension that has MC rights.

 

[cduncan614]

Loggin in as admin resolved the issue. Interesting, I thought if I gave myself admin rights, I would have the same rights as the default admin. Anyway, thanks to all that responded.

 

[NickD_3CX]

Glad the issue is resolved!

Even if a specific user/extension is given full rights from the Extension Settings, there are still some settings that only the root Admin account can see.