Office closed message - how to activate with a status state?

[marama]

Hi!

We have a Call Queue set up with 1 agent, if the agent doesn't answer withing X seconds, then Ring Group kicks in.
The thing is, we sometimes have our office closed and I'd like to have the agent from Call Queue able to press a button on the phone (status: away, dnd, business trip...) and have the incoming calls redirected to the message saying the office is closed today.

I was able to have the phone set the status with a press on the key, but when I setup voicemail (for the one agent in CQ) for specific status, it is ignored. I guess CQ interprets the agent as not available and jumps to Ring Group. Any workaround?

Bye

 

[Saqqara]

You can manually pick the system in out of office hrs - *642. Just remember when you are back in the office you need to dial *64

3cx dial codes - https://www.3cx.com/docs/pbx-dial-codes/

Currently you can not setup any indication what status the phone system is in - this have been requested - https://www.3cx.com/community/threads/3cx-night-mode-visual-indication.45633/

Make sure the incoming trunk has been setup with 'Destnation for calls outside of office hrs'

 

[marama]

OK, thanx. Any idea how do I dial *642 on my Grandstream GXP2170? I keep getting a "404 not found"
error.

 

[TBWD]

That needs to be setup in dial codes first, Settings>Dial Codes > Force 3CX Phone System to IN or OUT of office

 

[Saqqara]

Check to see if you need to setup *64.

Settings - Dial Codes - 'Force 3CX Phone System to IN or OUT of office ' , enter *64

 

[marama]

OK, great - thanx. Seems to be working. I would prefer the DND status to trigger some sort of interception, because DND is clearly visible on my Grandstream phone, without any fear of forgetting to press *642 at specific time next day. Is there any other workaround for my usecase?

 

[Saqqara]

When you put the phone into dnd, it logs the agent out of the queue only (calls do not follow the dnd setup of the extension)- so the routing of the calls will still follow the normal routing configured.