Office, Group and User Office Hour Schedules

[MRouton]

With the addition of the office hours setting for individual groups, what is the precedence for the Default system office hours vs Group office hours vs User office hours?

 

[Alphabetic]

If user office hours arent set, group office hours apply. If they're not set then default office hours apply.

 

[MRouton]

If user office hours arent set, group office hours apply. If they're not set then default office hours apply.

Thank you for the reply. I am assuming that users who are in multiple groups that the specified "Main" group takes precedence over the other groups. The problem we are having is that since this group update was pushed some phones are not following the correct schedule. Users that have set their own custom hours are getting overridden by the group schedule. Users that are set to use the Default office hours with no group office hours set are not following any schedule at all. Some work some don't, No consistency. We did go through and set the specific time zone for any groups that are not on the globally set time zone which means we have to update every extension that was manually set with the appropriate time zone offset from global to their correct local time.

 

[Alphabetic]

https://www.3cx.com/docs/manual/ivr-digital-receptionist/

Have you checked the date/time of the PBX?

you may have to increase verbose logging and see whats doing the changes for your ext.

 

[MRouton]

https://www.3cx.com/docs/manual/ivr-digital-receptionist/

Have you checked the date/time of the PBX?

you may have to increase verbose logging and see whats doing the changes for your ext.

Yes, all system and phone times are correct