office hours not working

[goinghosted79]

have a client setup with office hours and break time hours but the system will only follow the office hours and will not forward calls during the lunch hours. Also want to know what console we should use. sometimes we have to make a change to the management console and other times i have to go into the web client to make a change save and work. not sure why there are two different consoles but i built the time profiles in each one

 

[Charles_3CX]

Regarding your question, to achieve the break time routing you must set the inbound rule for your DID to route calls to the group that the office hours and break time routing is configured, and the extensions are members.

This is explained here: 3cx.com/docs/manual/ivr-digital-receptionist/

 

[goinghosted79]

i have it set like that and all was well until they needed to leave early friday so i have a button with *642 to force it out of hours so the calls go to the answering service. when they came back in monday the schedule did not reset to normal so i had her dial *64 and that didnt make the calls go back to normal and neither did *640. Also, do you know what management console i should use for all programming?

 

[Charles_3CX]

What you are referring to now is the emergency dial code to force the system out of hours, this will not reset to use the default office hours unless you deliberately set it back by dialing the code you have mentioned.

 

[goinghosted79]

yes but it's not going back when they dial that code. do you know why it's not going back?

 

[Charles_3CX]

I'm afraid it's not possible to guess what may have happened, you are welcome though to open a support ticket to check this for you.