Office hours not working

[[email protected]]

I need to apply office hours to our mainline inbound office phone number. What needs to happen is that outside of office hours a different IVR plays to the one that plays during office hours. As follows:
DID Inbound Rule:


Global Timezone and Office Hours Settings look like this:


The Server running 3CX has the correct time and time-zone running. However the phone system will not switch over to out of hours and so plays only the in office hours IVR.
Looking in the log I see one clue to this:



Any ideas where I going wrong with this?

 

[AWS2P]

have you used forced pbx state in or out with dial codes, if so of course if status in forced in , it stays in same status until you dial another dial code to force it to normal or out

do you have this set in general settings , dial codes

then from a phone dial * 64 and listen 3cx voice to know which status is in use for now

 

[[email protected]]

Interestingly yes this is what we have. So if I remove this it will work?

 

[AWS2P]

• 641 IN
• 642 OUT

this dial code are not for daily use as they force pbx

 

[AWS2P]

to restore default use from hours settings, dial * 642, then listen with * 64 should confirm you use default settings

 

[[email protected]]

You cracked it! Thank you. The system was forced to 'in office hours' dialling *64 set it back to defaults and now it's working as intended. Appreciate the help.

 

[AWS2P]

you're welcome, take care of this dial code, this is a trap, hope nobody knows it, it should be used for special case, for example on day off you work so you force IN or in opposite you need to close one working day so you force OUT.

You can change this dial code to something with more digits and more complex to avoid problems. and keep it secret is my best advice for that.

 

[[email protected]]

That's a very good idea. I will do this. Thanks again