- Joined
- Oct 15, 2019
- Messages
- 3
- Reaction score
- 2
Hi All
I have set office hour (801) lunch hours (802) and afterhours ( 803)
These times of hours are also set on the turnk with the inbound DID
however you will see at 15:33 and 15:55 2 calls were sent to the after hours IVR 803 this should only be in effect from 16:30
The cleint also notes that they still receive calls during the lunch breaks not all calls some and some youhear the Lunch message 802
Users do not have times set the only other palce times are set is on the trunk which I did after setting time on the web in hope it may resolve the issue.
I have set office hour (801) lunch hours (802) and afterhours ( 803)
These times of hours are also set on the turnk with the inbound DID
however you will see at 15:33 and 15:55 2 calls were sent to the after hours IVR 803 this should only be in effect from 16:30
The cleint also notes that they still receive calls during the lunch breaks not all calls some and some youhear the Lunch message 802
Users do not have times set the only other palce times are set is on the trunk which I did after setting time on the web in hope it may resolve the issue.
