Solved Office hours

[lifestylegc]

Hello,
I'm having issues to make the office hours work as expected
It was working fine but the voicemail wasn't
I got the voicemail sorted but now the office hours aren't working anymore
Could someone please give me insights?
StartUP install
Thanks

 

[OlegR_3CX]

Hi there.
So you mean in your case, the call is not going to the right destination?
Have you entered DID in E164 and you can confirm that the trunk is sending you the number in the same format as you entered in the 3CX System?

 

[lifestylegc]

I mean the users or phones wont enter in out of office hours anymore
I

 

[OlegR_3CX]

So you mean you can only place outbound calls and not inbound calls? Or the call goes to a different destination now?

 

[lifestylegc]

Not all the calls are okay; I can receive and make any calls.
The problem I'm having is that the phones won't go to voicemail during out-of-office periods.

 

[TheodorosG_3CX]

Does your extension change status when Out Of Office hours?

 

[lifestylegc]

No this is my issue, the extension won't apply the out of office hours

 

[SteveITS]

Did you check the box to “Automatically switch status…”?

 

[TheodorosG_3CX]

This option is on your Web Client:

 

[lifestylegc]

Thanks guys, it was it!!
Cheers

 

[TheodorosG_3CX]

Glad to know this is resolved