Happy New Year to you all!
Have a client who's asked for a change to the way their calls are handled and I can't seem to get my head round it.Maybe over indulgence over the festivities!
At the minute the office hours are set to close at 5pm at which point the trunk diverts to an IVR voicemail. They're now looking for all calls to be diverted to a mobile between 3.30pm and 5pm. Is there a way I can setup additional office hours so the trunk diverts to the mobile from 3.30pm and then the regular out of office hours kick in at 5pm?
Am I not seeing the wood for the trees here or is this a bit more complex than I'd have thought it would be?
Have a client who's asked for a change to the way their calls are handled and I can't seem to get my head round it.Maybe over indulgence over the festivities!
At the minute the office hours are set to close at 5pm at which point the trunk diverts to an IVR voicemail. They're now looking for all calls to be diverted to a mobile between 3.30pm and 5pm. Is there a way I can setup additional office hours so the trunk diverts to the mobile from 3.30pm and then the regular out of office hours kick in at 5pm?
Am I not seeing the wood for the trees here or is this a bit more complex than I'd have thought it would be?
