Solved Old user registered again

[Deepak | Aastitva.com]

Hi,
One user was having an issue with mobile # forwarding.
So I deleted the user, created the same user as a new user, and allocated the same extension number.
The user registered himself in the 3CX app, as well as the desktop app.

But the user is still shown as 'Not registered'. What needs to be done?
The app and desktop is online, and the user is able to call. But as the user is not getting shown in team, others are not able to call him.

 

[Deepak | Aastitva.com]

I was able to figure out the issue. Have to keep in the 3CX app, Keep Active, and configure it enabled.