On Demand Forwarding

[TagleRock]

Good Afternoon,

I wanted to see if there is a way for a user to dial a code, type in a cell phone number, and then have all calls forwarded to this number, I know I have seen some older systems with this capability. Or if not if there is a way for the user to easily set all calls to forward to a cell phone at the end of the day. I can't use office hours because the number potentially changes everyday depending who is on call for the business, if someone is out sick, etc....

Thanks in advance.

 

[SweetAction]

We handle this with status

We setup forwarding specific to a status (Lets say lunch2 if you want) and the user switches status at days end.

You can switch status via voicemail submenu, so it can be a dial code. Or a webpage. Etc.
Grant the user access to the fowarding rules and they can even manage the number it forwards to.

 

[TagleRock]

Thanks for the reply that sounds like inidividual user forwarding, which I know how to do, I was actually asking about forwarding all incoming calls, my apologies if I wasn't clear.

 

[SweetAction]

Sounds like you want out of office
There are dial codes

Code to Control IN/OUT of Office status of PBX – Emergency Code
This dial code (which is unspecified by default for security purposes) is a code that when used, will set the whole 3CX Phone System to either:

1. In office hours
2. Out of Office hours or
3. Instruct the 3CX Phone System to fall back to the configured global office hours at that particular day and time.

This code is designed for emergency services when you need to change the routes of all your VoIP Lines to IN or Out of office quickly with a single phone call.

Usage of this Dial Code
Let us assume that the administrator configures this dial code to be *64.

Let us also assume that the global office hours are set from 9am till 5.30pm.

Setting 3CX Phone System to In Office Hours
If the Administrator dials *641 (appends a 1 to the code), a prompt will be played stating that the “3CX Phone System is now set to IN OFFICE HOURS”. This means that the 3CX Phone System will disregard the current time, or day (even if it is a holiday) and set all the routes of the Gateways, VoIP Providers and DID/DDI’s to route to the In Office hours destination.

Setting 3CX Phone System to Out of Office Hours
If the Administrator dials *642 (appends a 2 to the code), a prompt will be played stating that the “3CX Phone System is now set to OUT OF OFFICE HOURS”. This means that the 3CX Phone System will disregard the current time, or day (even if it is 10am for example) and set all the routes of PSTN Gateways, VoIP Providers and DID/DDI’s to route to the Out of Office hours destination.

Setting 3CX Phone System to Default Office Hours Operation
If the Administrator dials *64 (with nothing appended), a prompt will be played stating that the “3CX Phone System is now using the DEFAULT OFFICE HOURS”. This means that in this example, the 3CX Phone System will override the previous 2 commands and behave as follows – from 9am till 5.30pm lines/ports will be routed to In Office Hours destinations and from 5.31pm till 8.59am, the lines/ports will be routed to the Out of Office hour destinations.

 

[TagleRock]

I saw that and that would achieve what we need, except that we need to user doing the forwarding to be able to choose the destination for the forwarded calls every time the forwarding is enabled.

 

[SweetAction]

Have the out of office destination be a dummy extension and use post #2 to handle where it goes.

So they would dial the out of office code and either also dial a status change or use the webclient.

 

[TagleRock]

Ah ok, that makes sense, we'll give that a try. Thanks!

 

[eddv123]

One thing to note regarding the force PBX mechanism IN/OUT statuses with 3CX is that there are in fact 3 statuses as per:

https://www.3cx.com/docs/pbx-dial-codes/#h.665f9ex1w4m3

The force back to normal/auto switching often catches people out.

 

[Clément Rousseau]

Hi,

its something lot of users want. 3cx workaround with status is really limited :

• first, you cant change the destination of forwarding by dtmf directly on the phone,
• second, there is a limitation on the number of differents status, only 2 customs, I dont understant why.

it was requested many times in ideas forum, I dont get why 3cx don't want to understand thats something clients wants. Everyone is not computer-friendly and some agents dont use a computer at all, only phone. Forwarding from the phone with 3cx is just a pain for so many clients we have...

I hope one day 3cx will understand that others concurrents do it well and thats a big feature that 3cx need.